Lead Specialist - Transfer Agency Oversight

Salary: Not Specified

Location: London, England, United Kingdom

Job Type: Full time

Primary Purpose of Job: * To ensure that an efficient and compliant service is provided by UK Fund Services’ suppliers to our internal and external clients Responsibilities   *           Handling the day to day relationships with UK Funds Client Support’s key

Primary Purpose of Job:


  • To ensure that an efficient and compliant service is provided by UK Fund Services’ suppliers to our internal and external clients

Responsibilities


 


  •           Handling the day to day relationships with UK Funds Client Support’s key suppliers, in particular Transfer Agency

  •          Monitoring the delivery of services to internal and external clients and ensuring the service delivered meets their requirements in particular where an SLA exists

  •          Monitoring key controls of Supplier responsibilities eg Deal Amends, Box Profit & Loss, Ex Gratia & Compensation payments, Secondary Market Dealing

  •          Reviewing performance of suppliers, including review of monthly KPI pack and highlighting issues with Supplier monitoring through to resolution

  •          Supporting interface processes between key suppliers and clients and delivery of services not supplied by Transfer Agent including Single Swinging Price Decisions, Chasing Debtors & Creditors, Statement co-ordination, Life Fund Processes

  •          Supporting the implementation and delivery of change with external Service providers and internal departments including service improvements where the cost benefit of doing so justifies

  •          Resolving service issues with, and on behalf of, service recipients and suppliers

  •          Supporting the service relationships with key clients, understanding their issues and requirements and working with them and service suppliers to develop the service

  •          Supporting procedures around the prevention of Money Laundering and Fraud including monitoring of procedures and controls of supplier

  •          Providing support to internal & external Audits

  •          Providing input to Management Information/regular reporting provided to Senior Management

  •          Processing of management fee rebates to Schroder Multi Manager funds

  •          Processing of fund expenses on ex-Cazenove funds

  •          Supplier expense processing for UK Fund Services

  •          Operational compliance with CASS - working in conjunction with the Head of Transfer Agency Operations undertaking the necessary monitoring of third party service providers.

Treating Customers Fairly


 


The job holder has responsibility for ensuring that their output is of both a high quality and accurate. The job holder has responsibility to pay due regard to the interests of our customers and treat them fairly , ensuring that the information provided to clients on products is clear nad useful and enables them to understand fully what they are being offered.