IT Support Analyst, London x 2

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Macquarie Group
  • 28 Sep 16

Are you passionate about creating an outstanding customer service experience? We are looking for 2 x IT Support Associates for our dynamic London team

About the role

We are looking for 2 energetic customer focussed individuals to join our Technology team in London. These customer facing roles require a mix of both Helpdesk and Desktop Support skills. The successful candidates will initially be providing support at a walk up and remote based Service Desk function for technology based queries, however, there is opportunity for this role to develop into other business related queries in the future. As well as a general IT help and information point, the walk up Service Desk will be used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.

As a first point of contact for all staff with a query around Technology within Macquarie, you will have immediate impact on the service to the business and be the face of technology.

About you

You will have excellent communication skills, and be able to think on your feet. You will have a flexible and easy-going manner, with the ability to multi-task and prioritise as well as work effectively with minimal supervision. Previous experience in a Help Desk/Desktop Support role is desirable.

You will have an aptitude in technology including hardware and software, along with a good knowledge of Microsoft Technologies (Windows 7, Office 2007/2013, Active Directory, Exchange).

About us

Corporate Operations Group (COG) enables the entrepreneurial enterprise that is the Macquarie Group. Within the dynamic, rapidly changing Macquarie Group, COG provides specialist professional services, human resources, workplace infrastructure and technology and market operations to Macquarie's businesses. The primary purpose of COG is to support and enhance the value of Macquarie through the creation of an efficient, scalable operating model. This is evident across the activities of each of the divisions which comprises of Business Improvement and Strategy, Business Services including Sourcing and Vendor Management, Human Resources, Market Operations and Technology.

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.