IT Service Manager - ITIL, ISO20000 - Leading FinTech - London

  • GBP80000 - GBP90000 per annum + bonus + pension
  • London, England, United Kingdom
  • Permanent, Full time
  • Hunter Bond
  • 21 Sep 16

IT Service Manager required by my leading FinTech client based in London.

IT Service Manager required by my leading FinTech client based in London.

The IT Governance team provides global strategic operational management across the firm, including service management, information security, business analysis, and project management.

The IT Service Manager is a new role that will be responsible for leading a long-term organizational transformation program.

Key responsibilities include:

  • Understand business objectives and organizational requirements for SM and assess existing support organization structure, capabilities, processes and tools against them
  • Define the enterprise-level SM strategy and governance model
  • Act as design authority for SM processes based on industry best practices
  • Drive cultural change/transformation to support adoption of SM policies and processes
  • Drive cultural change/transformation to support adoption of SM policies and processes

The following skills/experience are required:

  • Strong proven experience in IT Service Management
  • Managed long-term change program/organizational transformation
  • Designed IT service framework
  • Defined service management strategy
  • Positive attitude; committed to delivering great work
  • Navigates difficult and/or complex situations, maintains focus, and brings clarity

Salary: Up to £90,000 + bonus

Location: London

If you are interested and meet the above requirements please apply immediately.