Client Support Analyst (London)

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Axioma Inc.
  • 18 Sep 17

Are you interested in joining a smart team in a great office environment in an award-winning organization?   At Axioma, we bring together the best minds from across the world to challenge the way financial institutions think about risk and investment portfolio management. To learn more about us go to www.axioma.com   We Innovate. We Create. We Collaborate

Axioma is seeking a motivated Client Support Analyst to maintain and help grow relationships with existing as well as prospective clients in Europe.  This position is based in Axioma’s London office.  This is a client-facing role and a key component of Axioma’s value proposition.  The successful candidate will have strong background in quantitative and computer sciences, a passion for problem solving, independent thinking and process improvement, as well as excellent interpersonal and communication skills.  

Responsibilities:

  • Support and pro-actively maintain relationships with existing clients
  • Work closely with colleagues to assist clients with product usage, distribution, installation and training on all modules of the application in an efficient and professional manner
  • Collect and provide feedback on product features or enhancement requests to the product management group
  • Cooperate with the sales and specialist teams on new client demos, case study preparations, trials and presentation collateral
  • Answer questions and conduct training related to new features after each release
  • Serve as primary liaison between clients and all Axioma resources available to them
  • Identify opportunities for growth as well as threats to client relationships and communicate to appropriate Axioma resources

Qualifications:

  • Minimum of a Bachelor’s degree (Masters preferred) with a background in Mathematics, Statistics, Finance, Economics, or Computer Science, or similar
  • Programming abilities in Excel VBA, C++, Java or Python is very desirable
  • Excellent quantitative skills and a passion for problem solving, independent thinking and process improvement
  • Experience with statistical applications such as R or MATLAB is a plus
  • Financial market experience is a plus
  • Solid understanding in equity concepts surrounding modern portfolio theory
  • Knowledgeable and conversant in factor risk models is desirable
  • Understand the portfolio optimization process and theory
  • Pursuit of a CFA designation is desirable but not required
  • A demonstrable ability to learn on the job and under pressure
  • Strong written, oral and active listening skills are required
  • Languages: English mandatory, other European languages a plus but not required

Compensation:

  • Competitive salary commensurate with experience

  • Full benefits package

  • Performance-based annual bonus

Axioma is an equal opportunity employer that offers challenging work in a supportive environment.