Assistant Director – Senior Business Analyst

This individual will serve as the primary contact with business clients to elicit requirements and validate requirements and designs-developing and maintaining strong relationships, and keeping these clients informed and engaged throughout the entire project lifecycle. This individual will work as a liaison between Moody Analytics' business groups, product management, senior internal personnel, and with the application development teams-to provide support for their work products and to act as an informed customer advocate within the development team. This individual will also be responsible for production support of the CRM applications.

  • Help train, oversee and manage other members of team.
  • Serve as lead business analyst for various development projects.
  • Prioritize and delegate internal maintenance and enhancement items and track progress regularly.
  • Interface between internal clients and technology/system administration teams.
  • Solicit feedback from internal system/software users to improve business processes, capabilities and stability of of system/software.
  • Design and write specifications for new features according to client requirements.
  • Work closely with internal and external system/software developers to ensure that new features are implemented according to specification and issues are addressed.
  • Provide demonstrations of and documentation for new features in the system/software.
  • Evaluate data availability and assess the needs of the various business partners including local, regional, and global leadership to optimize processes and reporting. Identify and leverage opportunities to enhance planning and reporting processes
  • Where applicable, partner with external vendors (e.g. to ensure a focus on implementation of best practices around cross-system data continuity, data hygiene, and business process definition
  • Actively participate in process improvement initiatives related to operational processes
  • Recommend and implement centralized tools that internal stakeholders can use to extract data/insights for daily business management in an automated manner
  • Other projects, development, and duties as identified

MA Admin Business Systems Team


  • Bachelor's degree (or equivalent) in a related field required.

  • Experience as in Business Analyst in a similar industry. BA in the CRM space supporting core functions like sales, customer service and marketing would be preferred.

  • Experience with credit risk or financial analysis and software.

  • System/business analysis experience required.

  • Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines.

  • Must possess strong initiative and a get-it-done attitude.

  • Excellent oral and written communication skills , and ability to communicate effectively with internal and external contacts

  • Recognize the need for strict security of confidential information and be able to use good judgment and professional tact when handling sensitive and confidential matters appropriately and timely.

  • PMP certification or strong track record of project management experience

  • Ability to coordinate and assist large teams in resolving complex analytical and technical issues

  • Strong track record of leading conversations with senior leaders to identify and resolve issues

  • Excellent problem solver and independent thinker who has the ability to create innovative solutions

  • Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks

  • Client focused, proactive and results oriented with ability to support clients across multiple location

  • Strong Access/Excel skills

  • Strong SQL skills

  • Knowledge of SFDC or other CRM

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.5 billion in 2015, employs approximately 10,400 people worldwide and maintains a presence in 36 countries. Further information is available at

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.