Unified Communications L3 Operations



Job Type
Full Time

Your role
Do you have a knack for delivering to service and project requirements? Are you able to manage projects efficiently? Do you have a holistic understanding of IT voice/communication infrastructure to help us deliver complete solutions? We're looking for someone like that who can help us:
–identify ongoing incidents and problems to improve reliability, security or cost effectiveness of the Voice infrastructure, research and propose solutions
–incident and problem management - Issue analysis, troubleshooting and resolution, root cause analysis, logging and trending
–identify and assess network risks, work with internal teams on network risk mitigation
–logging and trending of issue root cause and resolution
–participate in initiatives to improve the risk landscape around voice infrastructure and voice recording
–keep up with the developments in the Voice industry, understand how new products and technologies could meet our requirements, and integrate in the broader IT infrastructure
–work with the Network Operations Center team to resolve escalated problems and assist with tools and training selection

About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?

Your team
You'll be working in the APAC Networks team in Singapore. We at UBS Group Technology Services Information Technology (TSIT) are responsible for the infrastructure design, management and delivery, and support globally of all shared technology across UBS. TSIT organization is responsible for producing common platforms, across business areas, that enable self service provisioning, on demand resource consumption and efficient operations of compute (network, server, storage), and IT services. APAC network services provide support and engagement for data, security and voice services.

Your experience and skills
You have:
–expert level experience as a VoIP Engineer/Product Manager
–expert level knowledge of PBX and Trader voice solutions
–10+ years' experience in a service/support role for Cisco/Avaya/Nortel equipment
–10+ years' experience in a service/support role for IPC or BT trader voice equipment
–10 years' experience in the design and troubleshooting of telephony and LAN/WAN environments
–expert understanding of SIP, H.323 and Legacy telephony infrastructure

You are:
–passionate about supporting IT systems and applications
–technically savvy with an appreciation for IT capability
–adaptable, able to work across teams and functions
–self-starter and quick learner

What we offer
Together. That's how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.