Technology - Head of Tooling Development and Best Practice, Monitoring and Capacity Operations - VP

  • Competitive
  • Singapore
  • Permanent, Full time
  • Deutsche Bank APAC
  • 01 Oct 16

Technology - Head of Tooling Development and Best Practice, Monitoring and Capacity Operations - VP

Our technology teams are responsible for the Bank's entire information technology ("IT") infrastructure, and the development, implementation, and protection of the software required to support all of the Bank's businesses. We move over EUR 1.6 trillion across the Bank's platforms, support thousands of trading desks, and enable millions of banking transactions, share trades and emails every day.

With award-winning mobile banking apps and trading systems, our technology platforms help Deutsche Bank deliver high quality products to clients. Naturally, we make sure that the phones work, emails are delivered and PCs run - but we also develop collaboration platforms and workspaces that help our people share their knowledge, expertise and passion for our business.

Developments in technology are changing the way we communicate, work and think. Join us here, and you'll constantly be looking ahead. We'll look to you to capitalize on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview


This role is a role working in Production Services - Monitoring, Batch and Capacity Operations. This is a Global Operation responsible for Application Capacity Management, Batch Operations and Event Management across the Bank.
The role involves working in a Global Matrix Organization functionally reporting to the Global Head of Monitoring and Capacity in London.
The team interacts across the bank at all levels providing services to both Infrastructure and Application teams. It is enterprise scale with monitoring tools deployed on 43K Servers, supporting the Workload Automation tools to facilitate 1.7M Batch Jobs daily, managing the application Capacity alerting and forecasting and end to end Application Monitoring

Key responsibilities:
• Evaluating and fully understand the usage and capabilities of the current tool set
• Identify optimization opportunities
• Ensuring best practices of usage / adoption and coverage
• Releasing the best value from our toolsets available functionality
• Evaluate and analyze new tool capabilities
• Understand a articulate the end users changing demands and requirements
• Building innovative solutions that benefit multiple users
• Reduce duplication and waste.
• Influencing vendors roadmaps to ensure the Banks benefit
• Working on projects to meet a variety of business needs and own solution implementation ( upgrades / audit requirements / tool enhancements / automation )
• Drive Self Service.
• Work as a peer with the operational functional managers of the Monitoring ./ Batch and Capacity functions

You will have:
• ITIL certification
• Project management Skills
• A full understanding of ITSM tooling
• Previous experience of meeting business requirements and identifying optimization opportunities by effective use of tooling.
• A good understanding of all Operating systems / architecture / infrastructure / middleware
• Good knowledge of Capacity Management at both an infrastructure and application level. Ability to differentiate between application level constraints vs infrastructure constraints.
• Knowledge of (APM) Application Performance Management and analytics
• Good Knowledge of Monitoring tools covering both Infrastructure and Application Monitoring - including ITRS Geneos / IBM Netcool / CA Nimsoft / App Dynamics or similar.
• Good Knowledge of Batch Processing Operations - Control-M or similar
• Experience of managing 3rd party supplier delivery, outsourcing and contract management and vendor management
• Good understanding of testing and deployment requirements and best practice
• Experience of automating business processes / workflows

You will be:
• Analytical - be able to identify and manage opportunities to automate and improve processes
• Good oral and written communication skills.
• Effective at working in a Global team and used to a matrix organization
• Well organized individual with advanced operations support skills.
• Builds positive working relationships and works collaboratively with other team members
• High standards with regards to documentation and customer experience.
• Experience in a large corporate environment
• Self starter and ability to work independently

Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.