Team Manager (Networking – LAN/WAN Administration)

  • Competitive
  • Singapore
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 26 Jun 17

Team Manager (Networking – LAN/WAN Administration)

Job Description:
About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion.

Project Background
The Listed Derivatives business within Bank of America is a growing business area. To support this growth in absolute business trade numbers and of new markets there is need to supplement the team developing and supporting the operations functions with specific vendor application and market experience. Projects range from global change initiatives through large and small regional initiatives.

ROLE SUMMARY:
This role reports to the Head of Asia Network Service Delivery & Operations as part of the Network Services organisation within the Chief Technology Organisation. As part of the Network Service Operations leadership team you will work closely with your peers from Service Request Fulfillment, Sustained Engineering and Network Change management. In addition, you will work with Service Design and Deployment teams to drive network optimization and to take ownership of new production builds.

Responsibilities:

  • Team Management: Manage a team of Singapore based NOC engineers and 40+ outsourced engineers who are accountable for the health and support of the Asia data network.
  • Vendor Management: Perform a governance role for the Bank's strategic Network monitoring and management vendors. Review performance, service levels, provide timely feedback and drive service improvement plans.
  • Incident Management: Act as the 24x7 escalation point for all Asia data network operations issues and manage Asia and Global stakeholder communications. Drive the response to production incidents and post-problem management in collaboration with CTO partners.
  • Global: Work closely with Global teams on improved monitoring, automation and globally aligned Event, Incident and Problem management processes
  • Risk Management: Identify operational risks and act as focal point to liaise with information security, risk management, auditors and other regulatory bodies regarding networks infrastructure within the Bank.
  • Process: Improve operations processes ensuring quality of process usage and align to Global ITIL practices for Incident, Problem, Change and Knowledge Management. Aim for 100% fault detection, priority based resolution and zero change related incidents.

Posting Date: 25/05/2017
Location: SG--Singapore

Full / Part-time: Full time
Hours Per Week: 40