Support Specialist L2/3 MUREX FO

  • Competitive
  • Singapore
  • Contract, Full time
  • Credit Agricole CIB
  • 15 Aug 17

The candidate will mainly provide Level 2 & 3 MUREX technical and functional support for Credit, Debt and Repos activities in a challenging & multicultural environment. There will be also involvement in the enhancement development of the applications. The role require pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidates should have 8+ years experience in Murex Application Support in a large organization and has min 8 years of mid-senior level experience. Strong knowledge in Market Data, RMDS, ION, Sybase, Unix, Shell scripting, PL/SQL, Control-M & SVN.

 

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets. 

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

  • Envisioning and preparing the Bank’s futures information systems
  • Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
  • Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

 

Position

Overview: In a challenging and multicultural environment, the candidate will mainly provide Level 2 & 3 MUREX technical and functional support for Credit, Debt and Repos activities. There will be also involvement in the enhancement development of the applications.

Main responsibilities

  • Provide a technical expertise on Murex application (v2 and v3)
  • Provide level 2 and level 3 application support (technical and functional) on Mure
  • Applications for:
  •    Requests management (users and others IT teams)
  •    Operations management
  •    Application monitoring
  •    Incident Management
  •    Problemes Management
  •    Continuous Improvement and Quality Control
  • Manage related infrastructure required by Murex Application
  • Ensure daily production and availability of the Murex platform based on SLA defined as well as coordinating Infrastructure team to meet these objectives
  • Analyze and manage incidents/problems/requests coming from users
  • Coordinate the packaging and the deployment in production of a new application release
  • Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
  • Handle some automation and development to improve support activity
  • Prepare and maintain support documentation

The Support Analyst L2/L3 should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

The L2/L3 Support Activity provided will have to comply with the CA-CIB Policy based on ITIL principles.

Requirements

Candidates should have 8+ years experience in Murex Application Support in a large organization.

  • Exposure to Capital Markets applications
  • 8+ years of relevant technical experience in Murex application
  • Knowledge in Financial products (FX, Credit, IRD…) and FO/BO environment is an advantage
  • Strong knowledge in Market Data
  • Strong knowledge in Sybase, Unix, Shell scripting, PL/SQL and Control-M
  • Strong knowledge in RMDS and ION
  • Strong knowledge of monitoring solution HPOMY
  • Strong knowledge of deployment solution HPOO (for Murex v3)
  • Strong knowledge of SVN
  • Good knowledge Microsoft Office
  • Careful observance of standards and processes
  • Excellent communication and interpersonal skills
  • Strong analytical or troubleshooting skills
  • Ability to work well under pressure
  • Autonomous, self motivated and excellent team player
  • Strong perseverance and diligence towards attaining goals and effective time management
  • Self-starter and ambitious

Education & Work Experience:

  • Mid-Senior level (min. 8 years)
  • Master’s degree in relevant specialities


We offer a competitive remuneration package, consistent with your qualifications and experience. Apply at isap.recruitment@ca-cib.com and Be One of the talented professionals who contribute to excellence from our Singapore centre.