Singapore IT Branch Manager

  • Competitive
  • Singapore
  • Permanent, Full time
  • Morgan Stanley
  • 25 Sep 16

See job description for details

We are looking for an experienced IT Manager to lead the Singapore IT Branch team who provide IT support services & products to approximately 500+ SG based users and a very small number of users in SE Asia (Thailand, Malaysia, Philippines, Vietnam). The role requires that the candidate is fluent in English and has a proactive, ambitious and client oriented personality allowing them to interface with vendors (local & remote/global), key stakeholders and has a successful track record of working with and delivering IT solutions & support to clients.

The successful candidate will be required to oversee the team that maintains stability, service and availability of all technology for the PC end user environment. As the team is a small group of consultants and employees, operationally, the person will need to have hands-on experience and provide end user support, manage projects, maintain Work Area Recovery (BCP), manage moves/adds/changes, training and communication pertaining to the end user.

Primary responsibilities include (but are not restricted to):
Client services and support
Incident and Problem management: Owner of user issues and ensure that trouble tickets are updated and acted on appropriately
Setup and support of basic user desktop equipment including mobile devices
Develop and maintain relationships with the Business Units and understand key BU applications and processes
People Management: (FTE) provide developmental feedback and build on existing skills with the objective of creating a multi-year career/skill progression path for our employees.
People Management: (FTC) vendor management - reviewing services, contract management, operational management.

Infrastructure & Technology
Identify issues and remediate / escalate accordingly
Improve efficiency in day to day IT operations
Conduct due diligence and check-outs on IT operational procedures / change requests
Communicate with vendors on outstanding issues and requirements.
Initiating and manage local projects.

Key accountabilities
Ensuring that Client requests are dealt with in a timely and professional fashion
Ensure that standards and procedures are followed (including regulatory obligations).
Ensure that recognized risks are flagged / key actions taken within the respective timeframes.

Other Functions and Responsibilities
New Implementation: Ensure that new implementations to our environment are conducted according to MS security standards

There is the possibility that the candidate will be required to work after standard business hours including weekends.

Qualifications:

Technical
Advanced Microsoft platform skills such as Windows desktop and Server family (including AD, and managing users and groups)
Advanced in office tools (MS-office 2003, 2007)
Understanding of mobile computing technology (Email+, Good, Blackberry)

General
Fluency in English both written and spoken
Good problem solving and analytical skills

Personal
Excellent communication skills
Team player and a flexible and open-minded approach to work / outgoing and independent personality
Ability to work in a time-pressured environment
Ability to work independently
Flexibility in regards to working hours
Comfortable in communicating with stakeholder at all levels
Comfortable in managing and operationally focused team provide IT support services & products across a broad range of business units.