Service Delivery, Technology Site Office, Global Technology Infrastructure, Associate

  • Competitive
  • Singapore
  • Permanent, Full time
  • J.P. Morgan
  • 29 Sep 16

Service Delivery, Technology Site Office, Global Technology Infrastructure, Associate

About J.P. Morgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan is available at

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

The Technology Site Office supports the technical infrastructure within the location to ensure that the service is delivered as agreed to all Lines of Business and all projects are managed according to plan and within a robust operational risk framework.

Service Delivery and Projects:

  • Understand the service delivery profile of the location for all tower groups in GTI and the BAI groups (business aligned Infrastructure).
  • Ensure the service that is provided matches the requirements of all LOBs (Lines of Business) through regular reporting reviews and improvement programs.
  • Facilitate the infrastructure management group to ensure that communication lines are maintained with all stakeholders, and that regular meeting structures, agreed reporting and governance are all in place and is being maintained.
  • Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available.
  • Establish strong linkage with regional / global teams to leverage common processes, function and resources to manage to global service delivery targets.

In excess of 5 years demonstrated experience working within a production environment, being able to articulate proven development and growth success
  • Experienced in incident, problem, capacity, change
  • Experienced in working in an influential role and building stakeholder relationships
  • Experience in managing vendor and supplier relationships
  • Experience in working in Asia Pacific liaising and communicating at all levels across the region
  • Strong communicator able to create and maintain people relationships
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.