- Permanent, Full time
- Cognizant Technology Solutions APAC
- 25 Jul 17
To work in 16x5 support Team, which involve shift work in 2 different shifts in round-robin fashion. 8 hours a shift - 5 days a week.
As requirements dictate, to service all aspects of Mainframe operations whilst adhering to in-house standards.
These tasks will include:
- Manage Incident and problem escalations.
- Manage application SLAs and provide status updates.
- Work in shifts for 16X5 Support operations.
- Manage automation systems and TWS.
- Monitor batch jobs and weeks/monthly/yearly cycle events.
- Perform system IPLs and other commands via JES.
- Monitor System, CPU, DB2, CICS, MQ, network resources etc and escalate to respective Systems Support in case of incidents.
- Support and maintain the HMC (Hardware management Console).
- Identify and report hardware failures to appropriate vendors
- Represent mainframe systems in Incident conference calls.
- Execute DR procedures in case of disaster or simulation tests.
- Monitor magnetic tape units and virtual tape libraries.
- 5-6 years experience in mainframe operations in production environments.
- Highly skilled in z/OS and Mainframe operating procedures.
- Should be able to start stop mainframe operating systems and allied software
- Monitoring of batch jobs, abends, issues and online regions (CICS/MQ), file transfer, event management etc.
- Issue commands on mainframe and work on its results.
- Ensure LPARs at high availability; report incidents and escalate whenever necessary.
- Co-ordinate with application support, DBAs, online support to resolve abends and restart failed jobs.
- Ensure that SLAs are monitored and report if conditions arise in case of late or missed SLAs.
- Knowledge of ITIL processes
- Servicenow or remedy knowledge
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
高知特（纳斯达克 100 ： CTSH ）是世界领先的专业公司之一，在现今数子化的时代，高知特帮助客户转变业务、改善营运和优化技术模型。我们在行业中独特的咨询方法，可以帮助客户构思，创建更具创新性和高效率的企业。高知特总部位于美国，我们在 " 财富 " 杂志 500 强排行榜上，排名第 230 位，并持续被评比为世界上最受尊敬的公司之一。
若要 了解更多高知特如何帮助客户领先商机与领导数子化，请莅临我们的网站 www.cognizant.com