IT Outsourcing - Assistant Manager / Manager / Director

  • Competitive
  • Singapore
  • Permanent, Full time
  • KPMG Services Pte Ltd
  • 25 Sep 16

IT Outsourcing - Assistant Manager / Manager / Director

Job Description

We are seeking junior to mid-level consulting professionals who are conversant in Information Technology Outsourcing, Business Process Outsourcing, IT Strategic Sourcing and/or establishment of IT shared services. More general and non-IT business process outsourcing and shared services is also of interest as is expertise in robotics, AI or cognitive thinking.
Persons should have industry or consulting experience, preferably where you have played a lead or significant role in conducting and designing feasibility studies, strategic reviews, procurement/RFP support, live implementations of these initiatives, or improving performance of existing service provider relationships. Those with vendor experience in these areas are also of high interest.
You will be given the opportunity to work with clients on these assignments across multiple industries and within the Asia Pacific (APAC) region. Most work will be based in Singapore and the role is Singapore based.

The successful candidate will be involved in the following, dependent on client projects:
• Develop IT service strategy which includes shares services and outsourcing
• Analyze the performance of IT functions through market assessments
• Review sourcing alternatives including outsourcing, off-shoring and robotics
• Assess and design governance and delivery frameworks
• Advise across adoption of Cloud; As A Service; cognitive thinking and robotics; and digital business services
• Advising on IT traditional outsourcing and shared services for services such as Application Maintenance & Support, Applications Development, Infrastructure and Data Centre, and End User Computing/Desktop and Network services
• Undertake IT outsourcing benchmarking, functional assessments, financial reviews, contract reviews and SLA development
• Be involved in the design and implementation of offshore outsourcing engagements. This includes transforming and reengineering of IT operations, implementing shared services organisations and conducting functional and benchmarking assessments
• Recommend outsourcing deal structures, retained organisation design, governance, service integration and management principles, evaluate insource vs outsource decisions, develop SLCs/SLAs, service credit mechanisms, pricing models and contract schedules
• Undertake research in the areas of robotics and process automation and artificial intelligence to improve performance
Additionally, for an Associate Director, you will work closely with the ITO practice leader to:
• Take a lead role delivering SSOA engagements
• Create relationships with senior client stakeholders
• Develop business opportunities and sales support
• Build and mentor our team
• Provide leadership and direction for our ITO advisory function

The ideal candidate should have:
• Relevant IT Outsourcing/Strategic Sourcing or Shared Service experience, from a large consulting firm, sales role in a major vendor, or major corporate
• Industry or project experience in multiple industries (banking, insurance, telco, manufacturing, pharmaceutical)
• Understanding and recognition of key IT frameworks and reference models - eg ITIL
• Significant knowledge of core IT skills including setting strategic direction, making key decisions related to IT investments, improving processes, governance, and architecture
• Core advisory skills including business process analysis, financial analysis, performance assessment, project management and risk assessment.
• Excellent written and oral business communication skills.
• For Associate Director level:
o Demonstrated ability to lead and manage an engagement team in complex projects.
o Credibility at senior levels as an advisor to senior management and executives
o Business development experience, whether via proposals or lead
• Experience years: 4-6 years for AM/M; 8+ years for AD
• A recognised degree in IT, business or accounting
Recent international and APAC/Asean/Singapore exposure is beneficial