• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 19 Sep 17

GF - CSIS Regional Command Center Deputy Manager

GF - CSIS Regional Command Center Deputy Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Associate's Degree/College Diploma
  • Job Function: Security
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17063854


  • Assist RCC Manager to manage day-to-day functions performed by the Regional Command Center (RCC) team in support of ASPAC regional Security function
  • Assist RCC Manager to perform the critical role of Incident Reach back Command Support that facilitates necessary resources to ensure that CSIS staff can mitigate immediate risk
  • Maintain knowledge and understanding of regional risk environments along with the ability to apply appropriate crisis response protocols to mitigate those risks
  • Assist RCC Manager to oversee, maintain and coordinate operational processes performed by RCC specialist
  • Ensure that Regional Command Center specialists are properly trained in all aspects of command center process functions and requirements to ensure compliance with Global and Regional specific operating plan
  • Work in conjunction with the local Security Command Centers / Country Managers to ensure consistency of protocols and dissemination of critical decision making information
Roles and Responsibilities:
  • Ensure that the regional policies and procedures for operational readiness are up to date and exercised by the regional command center
  • Design, plan and coordinate CSIS core operational readiness exercises
  • Support the travel securities program with travel notification, travel advisories, active tracking and communication with travelers to higher risk locations and travelers accounting when required
  • Preparation of necessary response plans and training exercises to establish baseline organizational response to events
  • Preparation of Executive Protection Details Operational Orders (EPDOO) for VVIP (Citi seniors) and monitoring of their travels in the region
  • Assist RCC Manager to maintain the position of crisis communication control between field response personnel, senior regional CSIS managers and business leaders
  • Assist RCC Manager to maintain management overview of issues occurring throughout the region through media reporting, internal liaison and external peer collaboration
  • Monitor, verify and validate security and safety events/alerts with potential impact to Citi and prepare/review daily sitrep and ad-hoc incident reports before submission to RCC Manager and GIA Analysts
  • Review Post-Crisis actions and how well the Crisis Management Plan worked, lessons learned and update the response plan as needed
  • Support execution of semi-annual CSIS Call Tree exercise and annual DOA test
  • Supervise the maintenance program and arrange for periodic servicing and testing of Regional Command Center equipment
  • Provide administrative, training and operations support to RCC Specialists


  • Minimum GCE 'A' Level or recognized Diploma with experience and/or professional certification in crisis management operations
  • Ability to provide in-depth training to operational personnel
  • Must be flexible and be able to work traditional and non-traditional work hours
  • Minimum 3 years in public or private sector security industry functions with demonstrated competency in incident command and crisis management
  • Minimum 1 years of direct experience in prior administrative and public or private sector organizational command center management
  • Project management of developing workflows and operational realization steps
  • Demonstrated experience and prior exposure in crisis response management and operational participation in incidents and events
Knowledge and Skills
  • Crisis management tools and technology in the areas of communications, event monitoring and incident response
  • Knowledge of industry and public sector incident response protocols consistent with regional agencies
  • Necessary technical expertise appropriate to the knowledge of security response and crisis management function
  • Effective strategic planning and execution abilities
  • Ability to develop and influence cohesive teams that can adapt to changing situations and can function effectively in extremely stressful and chaotic conditions
  • Ability to operate at effective levels under high stress and non-traditional work environment scenarios
  • Exceptional interpersonal and communications skills through written and oral communication required to effectively interface with CSIS managers, Citi business managers and external contacts
  • Function with critical deadlines and managing multiple objectives tasks and with limited supervision in a multitude of situations
  • Display the ability to think "outside" of the box, being creative and providing quick direction in situations of high stress and immediate response