• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 20 Sep 17

GCG - Unviersal Service Banker Senior

GCG - Unviersal Service Banker Senior

  • Primary Location: Singapore,Singapore,Singapore
  • Other Location: Asia Pacific
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17053738


Description

Responsibilities:
  • Proactively seeking to identify customers' needs and effective at cross-selling and referring leads to the appropriate channels for follow-up
  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
  • Comply with Citibank's policies and procedures to ensure security of bank and customers' assets
  • Provide backroom service support to the personal banking team in the branch
  • Assist in the analysis of customer trends to enhance sales and service management process


Qualifications

The ideal candidate will fit the following requirements :
  • "N" / "O" / "A" level / diploma qualifications
  • Preferably with minimum 1 year of frontline experience in the service industry
  • Knowledge of sales and relationship building process
  • Knowledge of banking products and familiarity with internal banking operations would be an advantage
  • Proficient in Microsoft applications
  • Good communication and interpersonal skills
  • Branch working hours (shifts and weekends)
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.