Cyber Security - Technical Operations Analyst - Product & Services Team, Associate, Singapore

  • Competitive
  • Singapore
  • Permanent, Full time
  • J.P. Morgan
  • 26 Sep 16

Cyber Security - Technical Operations Analyst - Product & Services Team, Associate, Singapore

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

The Cyber Security organization's objective is to ensure that JPMC is able to effectively detect, prevent, and respond to cyber threats against our technology infrastructure. The scope of Cyber Security comprises detection and monitoring of threats and vulnerabilities, managing security incidents, and evolving our preventive infrastructure to keep ahead of the threat. We accomplish this through strong partnership and active collaboration with our line of business counterparts to provide high quality security solutions and services that are focused on improving the Firm's risk posture.

This role provides high level support and escalations for the Cyber Security Operate team with administration duties for a large number of the organization's information security environment. Provide support, development and service improvements to multiple infrastructure products along with cross functional security activities. Support and implement Cyber Security programs initiated by Cyber or our Corporate IT counterparts. Must have the ability to manage and prioritize multiple tasks simultaneously with minimal to little supervision. This position is targeted for an analyst with extensive experience troubleshooting multi-tier applications, having advanced network skills, and ability to quickly evaluate and learn the security products which are supported by the team.

Responsibilities will include:

  • Fill the role of subject matter expert (SME) for products assigned to the team which you are aligned.
  • Resolve L2 Escalations for aligned products; determine resolution and required enhancements to improve products and support model.
  • Identify inadequacies within the environment and implement solutions to resolve them.
  • Provide expertise in the full range of technology controls practices: Information Risk Management, Business Continuity and Disaster Recovery, IT Control Policies (i.e. Identity and Access Management), and Problem, Incident and Change Management Processes.
  • Provide high level support and escalations for Cyber Tech Operations team.
  • Drive client service improvements, automation, designing and development of dashboards and implementation of monitoring solutions.
  • Project implementation and execution; Data mining, analysis and reporting.
  • Coordination and evidence gathering for Audits / RCSAs (Action Plans).

  • Required - BS/BA degree or equivalent experience.
  • Must have 2-4 years' experience supporting and troubleshooting information security applications and systems.
  • 4-6 years of overall IT experience with the ability to articulate and document support the operational processes.
  • Excellent written, interpersonal planning and organizational skills with the ability to communicate at all levels of the organization.
  • Proven ability to be effective under pressure and willing to take personal responsibility and accountability.
  • Technical understanding of large enterprise environments and system integration and design.

Technical experience:

  • Must have 2-4 years' experience with Linux and/or Microsoft Windows Servers Operating Systems management.
  • Engineer for design and implementation of Application Performance Management (APM) toolsets in large-scale, enterprise environments. Prior implementation and customizations experience with APM tools such as AppDynamics; CA Wily; New Relic; Dynatrace, or similar in Unix environments needed.
  • Hands-on experience with security or monitoring products, with in-depth knowledge of 2 or more of the following systems: Symantec DLP, Symantec Endpoint Protection (SEP), Tanium, Bromium, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight and/or Qualys Guard Enterprise Scanner.
  • 5+ years experience of scripting / programming desired (Shell, Perl, PHP, VBScript, Python, etc.).
  • Administrative and functional understanding of relational database systems such as MSSQL, Oracle, MySQL.
  • Vendor certifications such as MCSA, MTA, MCSE, RHCSA, RHCE, CCIE, CCNA, CCNP, and CCSP etc. preferred.
  • Security certifications such as CISSP, CEH, CISA, SANS GIAC, etc. desired.

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.