Country Technology Manager
- Permanent, Full time
- Standard Chartered Bank
- 21 Sep 16
Please view Job Description for details.
Country Technology Manager
Key Roles and Responsibilities
1. In representing countries to GT, the CTM shall be seen as a customer. Responsibilities include:
a) Service: Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of country businesses.
b) Service Improvements: Reviewing progress of GT service improvement initiatives for the country, escalating and contributing ideas as appropriate;
c) SLAs: Facilitating the evolution and agreement of balanced business risk and commercial service level agreements between business groups and GT;
d) Risk: Ensuring that GT respond to all forms of end-to-end country business technology risk needs, including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs. In Singapore, this includes the coordination of penetration testing conducted by GIS or external parties for internet-based systems to comply with local regulatory requirements. Escalate material technology risks to GT for TRISC/TORC attention as appropriate.
e) Cost: Influencing GT costs and cost allocations on behalf of countries.
f) Vendors: Ensuring that GT manage all local country-based technology vendors to address appropriate country requirements (eg. local desktop, network and application support vendors). Also ensuring that group purchasing leverage via GT and Global sourcing is optimized for country needs. Provide escalation point for local vendor performance/service issues, as required by GT. Responsible to ensure outsourcing relationships are governed and managed on an ongoing basis as per banks process.
g) Change Management: Ensuring that the GT change management process caters for all country change needs, and that any complementary in-country approval processes are confirmed with GT. In approving system changes, CTM's will act as the 'gatekeeper' of the country's production environment by assessing impact and level of risk as a result of scheduled changes.
h) Projects: For key authorized business technology investments (projects):
i. Ensure they are receiving adequate attention from GT and ensure GT are aware of key business schedule expectations;
ii. Use country business networking to help GT with any up-front project initiation work, understanding high-level business requirements and filtering of demand as necessary;
iii. Oversee country demand / resource matching to ensure that key expected business needs are being addressed;
iv. Where necessary, assist GT to ensure that country requirements are represented in Group initiatives, that country priorities and requirements are represented in GT investment decisions and that budget/cost allocation methodologies fairly reflect country views.
v. Ensure that countries participate in and support Group-driven technology initiatives;
vi. Where necessary, assist GT to ensure that project related service issues and recurring operating costs pertinent to the given country are articulated and designed in;
vii. For country rollout of global technology initiatives, agree the optimum country approach, and if required, provide local management/implementation resources and governance.
viii. Engage all levels of GT matrix for issue escalation processes as appropriate;
i) Strategy: Understand and contribute to country business strategy and communicate country business direction to GT. Influence GT to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.
j) Roadmaps: Influence GT to evolve country/region technology roadmaps for business and infrastructure needs, aiming to minimize country-specific development. The roadmaps will be reviewed with the country businesses on a regular basis to ensure alignment with changing business and market needs.
k) Satisfaction: Gauging business satisfaction with overall GT service on a regular basis. Feedback to be channelled into GT management for improvement planning. Also ensuring business awareness of GT plans accordingly.
l) GT Performance: Is a key contributor to performance feedback to GT management for key GT personnel in country and ensure that such personnel objectives adequately reflect country technology needs. Escalate any material performance management issues or talent development needs to GT management as appropriate.
In representing GT to countries the CTM shall be seen as a GT ambassador and advocate for change. Responsibilities as such will be largely the reciprocal of the above and include:
a) Ambassador: Full GT representation in that country, noting that each GT group bears full accountability for provision of respective GT services to that country and CTM.
b) Problem/Incident Management: For incidents having significant business impact, support the problem/incident management process which is owned by GT. This will mainly involve the communication/escalation to business management of service impact, recovery process, root cause, and mitigating actions, and communication back to GT of business concerns.
c) Forums: Suitable executive forum representation of GT, such as Country Management Team, Country Operations Risk Committee (CORC), major initiative country implementation and project steering committees. CTM's will facilitate/coordinate business-facing forums and involve the relevant GT personnel.
d) Strategy: Provide technology thought leadership and influence country business strategy with the effective and innovative deployment of technology.
e) Risk: Ensure that country exposure to each form of technology risk is understood and managed. Ensure regulator and external audit 2-way communication, submission requirements and reporting needs are met by GT to address any such legal and compliance expectations. Provide resource to complement GT model as needed.
f) Cost: Ensure that monthly country allocated GT costs are produced on a timely basis, are transparent and explainable, address country needs and reflect service improvement performance over time. Explain technology cost drivers and levers to support country business decisions.
g) Capacity Planning: Influence country business groups to predict business volumes for business technology capacity planning with GT.
h) GT Model Guardian: Ensure that businesses are not investing in technology services outside of the GT remit for the bank, unless agreed in writing with GT.
i) Resourcing: Based on the scale of services between country business and GT in each country, the extent and profile of resource in the CTM team shall vary. Each CTM shall determine this resource profile with the GT matrix accordingly and confirm such plans with the CIO. As this is a significant customer-facing GT role, the 'value add' of the CTM function will be assessed on a regular basis through country business and GT feedback, and resourcing levels, skills, and focus be reviewed/adjusted accordingly.
j) Governance: Provide country technology governance, including the following:
i. Lead monthly/quarterly business / technology management forums to address service, risk, projects, innovation and quality, and communicate initiatives and improvements;
ii. Provide leadership and senior management oversight over all GT personnel in-country to:
a. Foster cross-GT team spirit and culture, and encourage the appropriate behaviours, such as customer focus, service orientation, and high commitment to quality.
b. Cascade GT strategy, key themes, major messages, and latest technology developments, and ensure communication is a priority across GT in-country;
c. Guide and assist GT management teams (in-country and appropriate line managers outside country) to ensure consistency in people management approaches and behaviours, such as Q12, performance appraisals and levelling, and talent and career development.
d. Provide executive GT management focus on resource management effectiveness in geographies where there is a critical mass of GT resources. To do this, the CTM will work with the respective GT senior management to determine how to ensure that the total pool of GT resources in that country are best motivated, deployed and developed and that the agreed GT global resourcing strategy is followed. Respective GT line managers retain accountability for their allocated resources.
e. Work with GT to provide resources to support local business initiatives that are cross-function (eg. Wealth Management, integration of acquisitions).
f. Ensure GT local administration needs (premises, administrative support, etc.) are addressed in a cost-effective manner.
g. Discussing any major common issues and agreeing plans to address them.
Qualifications and Skills
The person for this role is expected to have 10-12 years experience in the banking domain alongwith experience in supporting applications, projects in the country technology environment. If this person has Retail applications knowledge that wil be very useful.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
The closing date for applications is 12/10/2016. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.