COO- Client and Transition Services- Client Services Group Representative- AVP

  • Competitive
  • Singapore
  • Permanent, Full time
  • Deutsche Bank APAC
  • 26 Jun 17

COO- Client and Transition Services- Client Services Group Representative- AVP

Our Operations group provides support for all of Deutsche Bank’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.
We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions.

Position Overview

Listed Derivatives (LD) is DB’s global futures and options services business within and offers exchange traded derivatives execution, clearing and related services.

The Futures & Options business is integrated into Deutsche Bank’s Corporate Banking and Services division through the Market Prime Finance group, which gives clients the ability to leverage the entire Deutsche Bank product suite. The business is highly client-focused with our global client base comprising of a broad range of central banks, asset managers, hedge funds, Sovereign Wealth Funds, High Frequency Traders, CTA’s, pension funds, insurance companies and commercial banks, providing an in-depth and evolving understanding of exchange traded derivatives.

LD is committed to providing quality derivatives clearing solutions to our customers in a timely and efficient manner. We are aware of the quality of the services we provide by being in constant contact with our clients.

This is a highly important position, part of the Client Service team, you will own the “day to day” relationship with numerous significant clients domiciled in Australia and New Zealand, Hong Kong, Singapore, Korea and Japan. Functionally, you will be part of a team of 11 people across 6 countries supporting the entire APAC client base.

Responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client’s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients and broadcasting client related information to the bank’s various departments.

Key Responsibilities:

  • Clear understanding of our clients business requirements
  • Organise regular meeting with our clients to discuss their DB Experience
  • Ensure all client queries are acknowledged within one hour of reception, and replied to by end of day (or ETA provided)
  • Record all interaction with clients in a DB systems
  • Clear communication of outstanding points/issues to all stakeholders (e.g. trading desk, other hubs)
  • Maintain all systems generating client’s reporting
  • Regular review of clients’ commission charges and dormant accounts
  • Notify clients of coming expiries and first notice days
  • Produce and broadcast weekly and monthly client activity reports, identifying trends and recurrent issues
  • Work very closely with the OTC and Prime Brokerage teams on a daily basis
  • Be part of the global team working very closely with the Listed Derivatives teams based in Europe, Americas, Manila and India (offshore support) on a daily basis and to strengthening and shaping up “Follow the sun” strategy. Organise regular meetings with other client related teams cross business and business management teams
  • Manage client expectations between Deutsche Bank capabilities and client requirements.

Key Skills:
  • The candidate should have at least 7 years of Investment Banking experience in a role which encompasses Client interaction, in addition to internal relationship management, and cross departmental communication.
  • Capacity to take full ownership of the client’s requests while displaying a mature and confident approach with clients will be paramount to the success of the applicant.
  • The candidate should possess excellent communication skills (both verbal and written). A service mentality is pivotal to the role to ensure a culture of client focus
  • A strong understanding of the clearing of exchange traded products would definitely be an advantage; as such Exposure to Exchange Traded Derivatives and/or Prime brokerage would be recognized.
  • Strong desktop PC skills
  • Strong Microsoft PowerPoint, Excel and presentation skills
  • Knowledge of GMI is a advantage.
  • Excellent team player with communication and inter-personal skills. With the ability to engage local and overseas team members
  • Ability to work to tight deadlines in a fast-paced environment
  • Needs to be able to articulate an understanding of Futures and Options products and the front to back process flows of relevant market(s)
  • Good negotiation skills and the ability to manage individual clients’ expectations
  • Strategy Development & Implementation
  • Openness to Innovation and Change

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.