Assistant Vice President, Production Services Senior Analyst

  • Competitive
  • Singapore
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 17 Aug 17

Assistant Vice President, Production Services Senior Analyst

Job Description:
About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.
Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion.

Role / Responsibilities / Key objectives

  • End to End technical monitoring of all eCommerce online technologies and infrastructure.
  • Partner with Level 3 Engineering teams to identify and remediate technical events with little or no customer impact.
  • Perform all planned and unplanned routing, bleeding, splashing and cycling of eCommerce components.
  • Partner with eComm Tier 2/3 for trending and analysis of abnormal environment related conditions for identification and remediation prior to customer impact.
  • Partner with eComm Tier 2/3 and Incident Management groups to remediate customer impacting events and restore the environment to a BAU configuration on all Priority 1, 2, and 3 incidents.
  • Responsible for opening, engaging all necessary parties, and facilitating all production bridgelines.
  • Responsible for creating, maintaining and ensuring Data Quality of IM tickets during problem triage.
  • Coordinate communication efforts during Incident Triage through use of tools such as Chatalyst and MOC.
  • Partner with application stakeholders to devise and implement technical and process improvement opportunities in the GWIM Online environment.
  • Partner with Change Operations and eComm Tier 2/3 in managing the change implementation process and performing Technical Code Deployments to the environment.
  • Lead all proactive event monitoring efforts within the GWIM Online space.
  • Produce and distribute infrastructure specific status reports.
  • Continual Service improvement (CSI) - Debate and escalate opportunities of improvement in existing processes and identify new procedures to help drive efficiency.


Essential Skills (Technical / Business Domain / Managerial/ Soft skills)
  • Analytical skills (logical/critical thinking). Previous experience performing trend analysis and documenting themes.
  • Ability to work with multiple teams to drive incident resolution
  • Resourceful - utilise all tools, expertise and knowledge bases to drive constant improvement of the incident process

Desired Skills (Technical / Domain / Managerial/ Language skills)
  • ITIL Foundation
  • Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management

Bank of America Merrill Lynch is an equal opportunities employer.

Posting Date: 17/07/2017
Location: SG--Singapore

Full / Part-time: Full time
Hours Per Week: 40