Applications Support Intermediate Analyst

Applications Support Intermediate Analyst

  • Primary Location: Singapore,Singapore,Singapore
  • Other Location: Asia Pacific, Europe, Middle East, and Africa, Latin America; Canada
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17032937


Description

Background:
We are seeking an experienced Application Support Analyst to join ASPAC CASH Production Support organization, supporting critical core cash applications. The team provides Level 2 support for applications within Treasury and Trade Services Technology.  This team manages the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users.
The candidate must have strong application support and technical skills and be successful in their endeavors, great teamwork and team building skills and have sound character and interpersonal skills.
The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels.  He/She also need to possess good multi-tasking skills and be process orientated.
Key Responsibilities:
Functional Responsibilities:
  • Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally
  • This role forms part of the APAC Support L2 team and is a support analysts role based in  Singapore
  • This role will attend and respond to compliance, audit or BAU production issues related to core cash suite of applications
  • Ensure that all IPC processes are adhered to
  • Able to analyse complex problems / situations and to propose simple solutions
  • Communicate complex technical issues to business users in a language they understand
  • Manage a workload which is subject to changing priorities and demands
  • Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
  • Promote effective knowledge management across the Global Production Support Teams
  • Help to define, record and execute application disaster recovery plans and procedures
  • Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively Business Knowledge
  • Learn the fundamentals of the supported business areas
  • Translate business issues into technology requirements
  • Effectively communicate and interact with infrastructure and supporting technology groups across a distributed Wintel or Unix/Linux environment to drive problem resolution and service levels
  • Work closely with 1st level support teams and work as part of the 2nd level support team  to ensure team is meeting the business' requirements
  • Follow through to ensure each problem is resolved according to SLA
  • Effectively communicate issues and status updates with business users, development teams and APAC Support Lead
  • Liaise with users; business sponsors; and other AD groups


Qualifications

Essential Skills:
Application Support Experience:
  • 5 years + experience working in a production support environment
  • Experience in supporting a Production Support or Operations group in a high availability / mission critical environment
  • Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management
  • Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise.
  • Financial Markets Background, preferably in relation to  core cash product management, operations or technology is preferred
  • Experience using Service Now or other similar issue tracking system
  • Leadership skills:  individual leadership
  • Ability to produce clear, concise reporting
  • Exceptional strategic analysis, problem solving, issue resolution and decision making skills
  • Tact, discretion and diplomacy
  • Strong time management skills
  • Experience working within an on-shore/off-shore support environment
  • Ability to build strong relationships in a multi-cultural environment across all levels within IT
  • ITRS monitoring tools exposure and experienced in managing ITRS gateways
  • ITIL V3 Certification
UNIX:
  • 5 years experience with Linux/Unix
  • Experience writing Linux/Unix Shell scripts
Windows:
  • 5 years experience with Windows Server 2003, 2008 Enterprise Edition
  • Experience writing Windows scripts
Database:
  • Strong Technical  Skills of MS SQL 2008 and higher
  • Strong Technical  understanding of Oracle 11G, SQL and PL/SQL programming
Programming Languages:
  • Strong Technical Skills in c#.Net, .Net framework 4.0 and higher.
  • Strong Technical Skills in Core Java
  • Strong Technical  understanding of IBM Weblogic and Websphere
  • Strong Technical  understanding of Object oriencted language.
Messaging:
  • NDM, SFTP, MQ & TIBCO
Core Cash:
  • Strong Knowledge of Payments. (MT103, MT202, Collection, receivables and Fast payments) 
Others:
  • Autosys or relevant batching tools
Personal:
  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision
  • Experience working on a multi-client delivery team
  • Excellent communication and interpersonal skills
  • Ability to communicate well at all levels
  • Efficiently and effectively manages work, time, and resources
  • Applied knowledge of standard development methodologies
  • Ability to handle high stress and pressure situations
  • Strong problem solving and program execution skills
  • Self motivating
  • Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues
  • Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
  • Delivery focused
  • Process oriented
  • Attentive to detail
About Citi:
Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world's largest financial services network. Today, Citi is built on the experience of 300,000 employees.
Present in Singapore since 1902, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in Singapore. Providing employment to 9,000 people Citi is now the largest banking employer in Singapore.