AVP/ Senior Associate, Experience Design Manager, CBG

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 19 Sep 17

See job description for details


Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

-Collaborate with cross functional teams and support the gathering of customer insights with established outcomes.

-Lead and drive the execution of customer insights gathering, from customer engagement, interviews to prototype development and experiment testing.

-Analyse and summarize both qualitative and quantitative data with proposed solutions that support customer insights.

-Design and test new journey base on gaps identified through analysis of data and customer insights.

-Participate in adhoc projects assigned within team.

Requirements

Technical Experience

Experience in designing user experience in a structured way.

Minimum No. of Years: 8

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.