• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 18 Sep 17

Transaction Capture Analyst 5

Transaction Capture Analyst 5

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Associate's Degree/College Diploma
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17045397


Description

  • Perform end to end Custody Billing, Fund Admin Billing and Statement Rendition processes assigned to within the specified SLA
  • Ensuring all processes are correctly executed, adherence to all control functions and delivers according to schedule and cut off time
  • Ensuring all special/exceptional requirements are met and adhered to
  • Ability to travel as required by job scope (Statement Rendition) and performing quality check on process performed by vendor
  • Ability to learn and switch from team to team within Billing Department and providing support to other team
  • Ability to lead team member to manage day to day operations / projects when required
  • Ability to communicate effectively and provide guidance to branches to ensure smooth operations and service delivery
  • To handle MIS reporting
  • To proactively review, initiate, implement and streamline process relating to controls, productivity and regional service enhancements including workflow and procedures
  • To participate in system testing and client testing to implement global strategy and business needs
  • To work with Customer Service Officer and Internal Parties within SFS to investigate and resolve customer queries and issues ensuring customer satisfactions 
  • Ensure DCFC requirements are met at respective intervals
  • Ensure effective controls and compliance
  • Adhere to corporate policies and participate in self assessment, quality reviews and audit and recommend solutions for potential risks and issues


Qualifications

  • Diploma or degree holder preferred
  • 2 years experience in operations preferred. Experience in billing processing, securities operations, banking or customer service will be an added advantage