Software IT Technical Trainer

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Accenture
  • 26 Sep 16

Software IT Technical Trainer

Job description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.

Job Description


The Software IT Technical Trainer is responsible for preparation organization and execution of product training. This includes conducting class room trainings as well as the creation of self-study and online training materials. The trainings will cover for functional as well as technical content and will be provided to End Users; functional as well as technical consultants as well as system administrators and other roles involved in the projects or support of software applications. He/She must be excellent in verbal and written communication skills. He/She needs to be able to transport complex ideas and concepts to the training audience.

Duties and Responsibilities

• Act as the single point of contact for both internal and external parties to ensure smooth and consistent communication flow
• Operate effectively and clearly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the firm.
• Responsible for managing scope, cost, schedule, resources and project deliverables
• Assist projects with user functional training, application configuration training, system installation training admin training, and testing training including identification of stakeholder needs for trainings.
• Lead, coordinate and monitor all project related activities with regards to training and collaboration to ensure smooth execution of project trainings and deliverables.
• Provide direction for the project team, ensuring training scope is completed with high quality, on schedule and within budget
• Identify and manage project risks to minimize impact to project timeline, quality of deliverables and costs
• Ability to generate training material as well as supporting documentations
• Maintaining and expanding client relationships through delivery of solution based high quality work

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Basic qualifications
• Experience as a trainer (Classroom Training and Virtual Training as well as Blended Learning)
• Qualification in Computer Sciences or similar
• Or qualifications in an Economics/Education/Psychology field of study, combined with very good technical understanding and experience as a Trainer
• Good knowledge of Microsoft Infrastructure and Systems and complex data modeling
• Programming experience, ideally involving mobile applications and especially JavaScript
• Excellent Moderation and Presentation techniques, combine with communication and visuals strengths
• Highly familiar with MS Office tools
• Fluent English - verbal and written
• International travel (30%-50%)
• Knowledge of industry business best practices


Nice-to-Have Skills/Qualifications:

• Knowledge of software development projects
• Experience in didactics, education planning (Instructional Design)
• Experience in or knowledge of the Consumer Goods Industry
• Application design knowledge in C#.Net, AJAX, XML
• Familiar with JavaScript, C# language, have experience to develop web application
• Experience in handheld application development for various platform (android, iOS and windows mobile)
• Experience of management and development (T-SQL, Stored Procedure, Trigger etc.) in MS SQL Server database
• Microsoft SQL Reporting Services

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.