Situation Manager

  • 150k
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 18 Jun 17

The role is accountable for strategic and operational leadership for production services across Cash, Clearing & Messaging domain

Responsibilties :

  • The role is accountable for strategic and operational leadership for production services across Cash, Clearing & Messaging domain in CnC.
  • Ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities.
  • Up-to-the-minute cognizance or awareness to move about, operate, or maintain payments systems.
  • Tracks the adherence to SLA's / OLA's. Identified systemic issues, finds their root cause and provide white paper for such incidents.
  • Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents. 
  • Proactively identify, assess, mitigate and monitor risks in the payments domain
  • Identification of the key elements or "events" that, in combination, serve to define the situation.
  • Effective decision making in the tactical environment.
  • Comprehension of the current situation – A combination of comprehensive holistic pattern, or tactical situation to define the current status in operationally relevant terms in support of rapid decision making and action.
  • Projection of the current situation into the future in an attempt to predict the evolution of the tactical situation. This supports short-term planning and option evaluation when time permits.
  • Represent technology to our business and vendors encompassing all facets of production support.

Requirements : 

  • Post graduation degree with knowledge in Information technology.
  • 12-15 Years of IT experience. Banking domain is desirable.
  • Hands on Production support experience with at least 6-8 years managing Cash, Payments & Clearing systems.
  • Hands-on working knowledge on Monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc.,
  • Very Good knowledge in Java, J2EE, Oracle, WaaS, MQ and Unix technologies
  • Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale deployment environment
  • Excellent oral and written communication skills, ability to interact with business representatives.
  • A certified PMP Professional. Good to Have.
  • Good with stakeholder communication and able to liaise at the management level.
  • Hands on Banking Domain Knowledge – Cash, Payments & Clearing
  • Proficiency in SWIFTNet domain on various SWIFT Products (SAA/ SAG/ SNL/ SAB) based on various platforms such as AIX, Sun Solaris, and Windows
  • Basic understanding of LAN, WAN and Firewall
  • Advanced documentation skills to ensure that the knowledge repository is up-to-date.
  • Represent technology to our business and vendors encompassing for all production support