• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 19 Sep 17

Relationship Manager

Relationship Manager

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Relationship Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 17059904


Relationship Manager role to manage merchant partnerships and drive card sales.
  • Solicit new offers and deals from existing merchant partners to grow card issuing and acquiring sales from the managed categories
  • Acquire relevant new merchants with the established criteria and target mark
  • identify and expand new business segments and opportunities with existing merchants and monitor performance for exceptions
  • Proactive management of a portfolio of key accounts, ensures frequent contacts with major clients in the merchant and corporate sectors
  • Maintains appropriate personal contacts so as to improve profitability and maintain close liaison with Sales Support and Operations to continuously enhance merchant relationship by providing outstanding service deliveries
  • Develop and execute effective and superior marketing plans for credit cards with merchants, in line with the overall marketing objectives and strategies
  • Monitor and analyze performance of all marketing programs to ensure results are on track; if not, then to identify the issues and recommend solutions to rectify them
  • Monitor and control the advertising and promotion funds allocated to the programs
  • Ensure compliance in all internal and external dealings with clients and stakeholders


  • 3 to 5 years in managing client relationships and business growth
  • 3 to 5 years experience in product management