Infra Tech Support Analyst

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Accenture
  • 27 Sep 16

Infra Tech Support Analyst

Job description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Key responsibilities may include:

  • Serve as 1st tier support for technical issues
  • Assist with platform maintenance
  • Prepare training rooms with appropriate technical platforms
  • Test network environment in training rooms
  • Serve as a resource in resolving technical issues
  • As needed, give presentations and perform demonstrations on the technology and tools used for the training environment
  • Create/review/update technical documentation
  • Test platforms/applications and document results
  • Provide solutions for technical issues that arise

Basic qualifications
  • Bachelor Degree in Information Technology or related fields
  • Fresh graduate is encouraged to apply.
  • Some technical support experience will be an added advantage.
  • Help desk experience a plus, but not necessary.
  • Experience in training operations a plus
  • Strong working knowledge of Microsoft operating systems
  • Working knowledge of Microsoft desktop applications
  • Basic networking skills
  • Basic scripting/programming a plus
  • Experience with Symantec Ghost a plus
  • Strong communication skills, both oral and written
  • Strong deductive reasoning, analytical, and problem solving skills
  • Strong organizational skills
  • Passion for customer service
  • Team Player
  • Initiative
  • English language proficiency required
  • Multi-cultural awareness
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.