IT Specialist-Branch Automation

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 25 Sep 16

IT Specialist-Branch Automation

Roles and Responsibilities:

•To provide system support for Branch Banking front-end application including teller system, queue systems, digital media systems.
•Perform Level 1 and 2 of production support
•To perform problem investigation - problem identification, root cause analysis, solution definition and implementation.
•To work closely with users to understand their needs & issues.
•To manage system risks and conjure improvements to mitigate and manage risks
•Liaise with vendor on the Scope of Work, enhancements progress and fix implementations

Reporting to:
•Application Services Lead

•Diploma or Degree in Computer or related fields
•Strong knowledge in Microsoft Windows desktop operating system support
•Experiences in Windows Server 2012 and MS SQL Database is an advantage
•Knowledge in Banking IT environment is a plus.
•24 x 7 on call rotation offsite standby support.
•Preferably minimum 3 years of working experience in similar capacity.
•Pleasant personality with good communication and interpersonal skills.
•Proactive and team player.
•Able to work with cross border colleagues.