- Kuala Lumpur, Malaysia
- Permanent, Full time
- OCBC Bank (Malaysia) Berhad
- 25 Sep 16
•Defines and documents business functions and processes base on business needs and objectives.
•Acts as a liaison between departmental end-users, system analysts, project manager and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
•Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
•Tracks, review and fully documents changes for functional and business specifications from enhancement/project team to conform to IT standards.
•Coordinates end-to-end activities and perform QA to support Business User; participates in user acceptance testing and testing of new system functionality.
•Responds to and resolve issues by finding the root cause of the problem; provides timely updates regarding production status and progress of issue resolution.
•Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
•At least 3 to 5 years of domain experience in end user support environment
•Domain Knowledge in Wealth Product, Credit Card & ATM or Online Banking.
•Degree in IT, or Certification in CCBA/CBAP/Prince2
•Understanding in current banking industry practices and regulatory requirements from BNM, VISA/MasterCard and MEPS/MyClear
•Preferably with 3-5 years of working experience in similar capacity
•Ability to deliver within tight deadlines
•Good understanding of SDLC process
•Sound analytical and problem solving skills
•Good communication (written and spoken) and interpersonal skills