Systems Administrator- SAP Security

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • IBM
  • 27 Sep 16

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description
Responsible for providing support for problem and change tickets for client server support operations surrounding the Commercial and internal IBM SAP security administration.

• Incumbent possesses proactive solution skills to de-termine problems facing the client and resolves as ap-propriate.
• Responsible for implementing all changes to the cli-ent's environment based on IBM best practices and cost savings to the customer.
• Day to day support of the environment is provided to ensure all user ID's and assigned profiles/roles are maintained according to separation of duties guide-lines and corporate instructions.
• Technical support is provided to customers using problem determination/problem source identification skills.
• SAP Security Administrators are involved daily as an interface to customers. Technical and negotiation skills are utilized in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Primary Job Responsibilities:

• The work consists of performing level three support including problem determination for all SAP security needs within Development, QA, and Production SAP clients as well as the Websphere application.
• Multiple customer meetings each week and requires excellent communication skills. The job entails produc-tion support of sensitive material and there are often multiple changes/upgrades occurring simultaneously in critical production environments
• ID Administration and User Access management for SAP ABAP, Bolt-on's and Netweaver Java systems in line with Separation of duties and Corporate stan-dards/guidelines
• Role maintenance – Create, Modify and Removal
• Incident and Change control management on clients environment based on IBM best practices and cost savings
• Troubleshoot issues, problem identification and reso-lution
• DR – Disaster Recovery Support
• Audit and Compliance Support
• Application Health Checks ,QEVs and Continuous Business Needs (CBN) to ensure compliance to audit and corporate guidelines
• Support SAP Basis during environment build and up-dates
• Administer UA Web – IBM's Compliant user provision-ing tool
• Manage SAP Security changes during SAP notes and support pack application, upgrades, migration and pro-jects



Required Technical and Professional Expertise

  • Demonstrated experience on SAP Basis administrative tasks
  • Experience in Client administration, Transport Management - STMS, Check in - Check out of Objects, SPS Upgrade - ABAP & Java, Visual Admin & Config tool, Kernel Upgrades, System Refreshes, Health Checks, Performance monitoring, Data Dictionary, RFC Administration, TRFC, QRFC, Database Administration - Oracle, DB2, Max DB (exposure to multiple databases would be an advantage).
  • Should have exposure to IPC Process (Incident , Problem & Change Management), Root Cause Analysis, etc.
  • Ability to handle complex situations and manage technical issues along with detailed root cause analysis.
  • Additional Information Have had some experience in production system administration environments
  • ITIL process knowledge and/or exposure advantageous
  • The role requires flexibility in working hours and interaction with global teams; high degree of confidence as interactions with senior personnel will be necessary.


Preferred Technical and Professional Experience
  • Demonstrated experience on SAP Basis administrative tasks
  • Experience in Client administration, Transport Management - STMS, Check in - Check out of Objects, SPS Upgrade - ABAP & Java, Visual Admin & Config tool, Kernel Upgrades, System Refreshes, Health Checks, Performance monitoring, Data Dictionary, RFC Administration, TRFC, QRFC, Database Administration - Oracle, DB2, Max DB (exposure to multiple databases would be an advantage).
  • Should have exposure to IPC Process (Incident , Problem & Change Management), Root Cause Analysis, etc.
  • Ability to handle complex situations and manage technical issues along with detailed root cause analysis.
  • Additional Information Have had some experience in production system administration environments
  • ITIL process knowledge and/or exposure advantageous
  • The role requires flexibility in working hours and interaction with global teams; high degree of confidence as interactions with senior personnel will be necessary.

Role ( Job Role )
Systems Administrator

Primary job category
Technical Services

Contract type
Regular

Employment Type
Full-Time

Secondary Job Category
Other Technical Services

Required Education
Associate's Degree/College Diploma

State / Province
SELANGOR

Is this role a commissionable/sales incentive based position?
No

Travel Required
No Travel

IBM Business Group
GTS

Preferred Education
Bachelor's Degree

City / Township / Village
CYBERJAYA

Country
Malaysia

Eligibility Requirements
Demonstrated experience on SAP Basis administrative tasks