System Management Specialist - General/ Microsoft Lync
- Cyberjaya, Selangor, Malaysia
- Permanent, Full time
- 24 Sep 16
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
To provide technical support and maintaining companywide Unified Communications and Collaboration platform using Microsoft Lync Server 2010/ Lync Server 2013
As an Application Engineer T2 & T3 the candidate will work with the internal and client technical staff to support 24 x 7 production environments of Microsoft Lync Server including the AD. The responsibilities for the position includes;
Handle issues reported by client and internal technical teams
Proactive health checks of client environments
Incident Management, Problem Management, Change Management
Patch management (researching, testing, implementation and reporting)
Root Cause Identification
Lync Client troubleshooting
Participation in Solution reviews
Vendor interaction and communications
Customer relationship management
Required Technical and Professional Expertise
Strong problem solving and analytical aptitude
Good understanding of Active Directory, DNS, TCP/IP, Networking & Firewalls
Good working knowledge of Windows 2008 Server Operating System
Minimum 2 years of experience in managing/supporting MS Windows Server and Application Layer software.
Customer focused and strong customer handling skills (Good verbal & Written Communication Skills)
Preferred Technical and Professional Experience
Minimum 12 Months managing/supporting or implementing Lync Server 2010/2013 or prior version Office Communications Server
Certified in OCS/ Lync technologies (MSCE/ MCITP/ Other related Microsoft Certification)
Have general understanding of IP Telephony technology and PABX technologies
Have general understanding of Microsoft Exchange, Office 365
Have general understanding of Unified Communications Solutions
Role ( Job Role )
Systems Management Specialist
Primary job category
Secondary Job Category
Other Technical Services
Associate's Degree/College Diploma
State / Province
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
- Self motivated individual with excellent interpersonal, communication and influencing skills.
- Willing to work on rotational 24x7 shift pattern
- Excellent Customer interface/service skills.
- Efficient time management skills.
- A team player and able to perform with minimal guidance.
- Strong written and verbal communication skills.
- The candidate must demonstrate strong teamwork, problem solving skills and process management skills.