Service Integration Leader

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • IBM
  • 29 Sep 16

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description
Role

• You will be involved in managing a team, Client/Customer/People Management
• Forecasting and Planning
• Manage the daily team activities and ensure the daily operations run smoothly.

Responsibility

• Drive Team adherence and manage monthly scheduling.
• Manage key business metrics like SLA's and CE
• Run reports & conduct a thorough analysis of SLA misses.
• Drive Continuous Improvement in the team along with metrics improvement
• Generate dashboard and scorecards for the Team for review.
• Performance management and appraisals for the entire Team.
• Weekly Reviews to the Management on key deliverables.
• One-One with the team and scheduled Monthly Team meetings.
• Feedback and Coaching
• Knowledge management for the team and quality control
• Apply performance management strategies - action plans, BQ planning
• Responsible for people/employee career development

Total Experience Required

7+ Years.
Eligibility Requirements: Bachelor's Degree

Required Technical and Professional Expertise


• Proven communication skills.
• Should be open to work in shifts along with the team in customer business time
• Must have ability to work with a team with willingness to learn and drive to achieve.
• Practice and focused on Metrics.
• Demonstrate Excel skills and Reporting knowledge
• Should be able to drive Continuous Improvement in process.


Preferred Technical and Professional Experience

• You will be involved in managing a team, Client/Customer/People Management
• Forecasting and Planning
• Manage the daily team activities and ensure the daily operations run smoothly.

Role ( Job Role )
Service Integration Leader

Primary job category
Technical Services

Contract type
Regular

Employment Type
Full-Time

Secondary Job Category
Other Technical Services

Required Education
Bachelor's Degree

State / Province
SELANGOR

Is this role a commissionable/sales incentive based position?
No

Travel Required
No Travel

IBM Business Group
GTS

Preferred Education
Bachelor's Degree

City / Township / Village
CYBERJAYA

Country
Malaysia

Eligibility Requirements

• Proven communication skills.
• Should be open to work in shifts along with the team in customer business time
• Must have ability to work with a team with willingness to learn and drive to achieve.