Delivery Project Executive

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • IBM
  • 28 Sep 16

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description
At least 4 years' experience in Project Management Basic knowledge in Manage Client Relationship and Coverage Plan, Client Expectations/Satisfaction and Business Control Requirements. Great knowledge in Contract Management, Finance Management and Compliance and Security. ITIL - must have knowledge/experience (certification nice to have)IT background - must have knowledge/experience As a member of the Cloud Managed Services organization, the DPE will work with the as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. This role ensures client needs are satisfied by constructing partnerships between the Project Executives and clients, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and are responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise


Required Technical and Professional Expertise
At least 4 years' experience in Project Management Basic knowledge in Manage Client Relationship and Coverage Plan, Client Expectations/Satisfaction and Business Control Requirements. Great knowledge in Contract Management, Finance Management and Compliance and Security. ITIL - must have knowledge/experience (certification nice to have)IT background - must have knowledge/experience As a member of the Cloud Managed Services organization, the DPE will work with the as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.


Preferred Technical and Professional Experience
Great knowledge in Contract Management, Finance Management and Compliance and Security. ITIL - must have knowledge/experience (certification nice to have)IT background - must have knowledge/experience As a member of the Cloud Managed Services organization, the DPE will work with the as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations
Role ( Job Role )
Primary/Project Pool Rep-Rhythm/Blues/Jazz

Primary job category
Technical Services

Contract type
Regular

Employment Type
Full-Time

Secondary Job Category
Other Technical Services

Required Education
Associate's Degree/College Diploma

State / Province
SELANGOR

Is this role a commissionable/sales incentive based position?
No

Travel Required
No Travel

IBM Business Group
GTS

Preferred Education
Bachelor's Degree

City / Township / Village
CYBERJAYA

Country
Malaysia

Eligibility Requirements
Great knowledge in Contract Management, Finance Management and Compliance and Security. ITIL - must have knowledge/experience (certification nice to have)IT background - must have knowledge/experience As a member of the Cloud Managed Services organization, the DPE will work with the as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations