IT Supervisor

  • See description
  • Mumbai, Maharashtra, India
  • Permanent, Full time
  • Qatar National Bank (QNB)
  • 30 Sep 16

You will be responsible for administration and safeguarding from an IT perspective, to help identify and improve business system needs and objectives, current operational procedures, problems, input/ output requirements, data scope and successfully deliver services to support the enterprise’s strategy systems and networks installed in the International branch with full compliance with the Group IT, security, operations and BCP policies.

Role Description

You will   lead and manage the day to day activities within the IT data centre for the branch. Act as a data centre supervisor responsible for and not limited to smooth operations of the systems, networks and reporting cycles. 
Supervise IT vendors responsible for maintaining and supporting IT systems and networks.
​Collaborate with architects, analysts and designers in the development and initiation of new software programs and applications.
​Gather statistics and prepare written reports on the status of the programming process for discussion with management and/or team members.
​Interact regularly with managers and business partners to field queries and questions.
​Train, manage and provide guidance to users.
​Work independently within own unit and will be required to supervise IT Coordinators/System Admin employees to maintain the systems in international projects
​Provide timely and accurate information to the external and internal auditors and the compliance functions as and when required. Develop yearly budget for I.T. and project plan

Responsible for ensuring service levels and quality metrics are achieved.

Accountable for ensuring effective utilization of available resources and a cooperative team atmosphere.

Ensure that architectural issues and core competency directions are considered and resolved across all I.S. Projects, including those involving internal development, package acquisition and outsourcing.

Apply and extend standardized methodology and analysis techniques to problem solving.

Research, document, and implement program requirements and specifications.

Consistently write, translate, and code software programs and applications according to specifications.

Oversee the quality assurance of program logic, data processing, and error resolution.

Administer diagnostic analysis of test results and deliver solutions to critical areas.

Determine, develop, and maintain user manuals and guidelines.

Develop an awareness of programming and design alternatives.

Cultivate and disseminate knowledge of application development and testing best practices.

Ensure backup DR readiness at the country level and at head office level and conduct rehearsals. Update DR plan.

Responsible at DR site for bringing up applications, connecting all branches, monitoring, running EOD, starting normal replication and activate VPN concentrator.

Dispatch all incoming messages to all the concerned departments and maintain archives of all messages.

Maintain all external storage and media inventory.

Train Back-up on IT related tasks.

Produce all requested Equation Extracts.

Produce U.A.T. plan, U.A.T. issue documentation, and U.A.T. acceptance documents.

Produce test scripts for each and every department in the Branch.

Perform, supervise, and validate test scripts during projects.

Possess a high technical knowledge to provide convenient enterprise network systems delivery, and understand the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group.


Bachelor’s degree in Computer Science, MIS, Engineering, Telecommunications, or a related technical field.

A minimum of 4-6 years of experience in the field of IT.

Training in banking applications installed

Other required skills 

Excellent oral and written communication skills in English.

Possess strong computer software MS Office (Word, Excel and Access) skills.

Excellent time management skills and ability to work in a deadline-oriented environment.

Customer service oriented.

Ability to effectively interact at all levels in the bank and outside contacts.

Planning and organizing ability.

Perform duties with limited supervision from reporting manager