Technology - Service Management Associate - GED - AVP

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Deutsche Bank APAC
  • 26 Sep 16

Technology - Service Management Associate - GED - AVP

Our technology teams are responsible for the Bank's entire information technology ("IT") infrastructure, and the development, implementation, and protection of the software required to support all of the Bank's businesses. We move over EUR 1.6 trillion across the Bank's platforms, support thousands of trading desks, and enable millions of banking transactions, share trades and emails every day.

With award-winning mobile banking apps and trading systems, our technology platforms help Deutsche Bank deliver high quality products to clients. Naturally, we make sure that the phones work, emails are delivered and PCs run - but we also develop collaboration platforms and workspaces that help our people share their knowledge, expertise and passion for our business.

Developments in technology are changing the way we communicate, work and think. Join us here, and you'll constantly be looking ahead. We'll look to you to capitalize on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview


The role is in the Global Equity Derivatives Front Office support group in APAC. We are primarily responsible for supporting the applications used by the Global Equity Derivatives Business. Our operating model is highly global in nature and the systems are tightly coupled between regions. This role will be responsible for delivering high quality application support to traders and back office groups by following defined guidelines with clear focus on stability and high availability.

Key Responsibilities

• Morning ready for business checks
• Ensuring high availability of order management /risk systems at both client and server level
• Monitoring the production environment as well as ensuring monitoring system is kept sanitized
• Handling and reporting daily global EOD batch status
• Pro-active monitoring of systems towards preventing system outages
• Assisting users to use their applications effectively and providing ad-hoc training
• Solving a variety of user problems relating to the application clients, servers, data, user administration, usage and functionality.
• Operate in a ‘follow the sun model' to ensure issues are resolved globally.
• Incident/Problem management and their follow-ups
• Focus on capacity and stability management of the systems we support
• Ensure tasks/issues are documented and the same is reviewed periodically
• Working with counterparts globally and ensuring there is a common/collective approach to issues/problems.
• Working with IT/Business teams in different geographies and effectively communicating front office priorities
• Thorough investigation of production issues and their appropriate escalations

You will have:

• 5 years working experience in financial institution or vendor house in providing derivative solution and dealing with business users on support or requirement gathering (Front Office users support experience is desirable)
• Experience in working with risk management systems
• Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and VBA as well as ability to write SQL to extract and patch data in Sybase and Oracle databases
• Excellent communication and interpersonal skills
• Strong analytical and problem solving skills
• Prior experience of working in a global team preferably in derivatives
• Pro-active approach to support and handling issues.
• Attitude to constantly improve the way we operate
• Good prioritization skills, with the ability to work in a fast paced environment
• Prior experience on managing a monitoring system would be a plus
• Prior experience on managing key business and technology stakeholders would be a plus.

You will be:

• A strong team player and able to work in a global organization
• A fluent English speaker
• A Computer Science or MIS degree holder (Additional qualifications in financial field is desired)
• Proactive and able to work independently

Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.