PEX Change Agent

Hong Kong

City
Hong Kong

Job Type
Full Time

Your role
General
The PCBI team is a newly created team part of the Corporate Development & Performance organization and will serve UBS internal clients across the bank, supporting business divisions/functions/regions with project management capabilities and enhanced staff leverage to deliver on change/project work.

PCBI will be a center of competence for (i) specific functional areas (e.g., project/change management, problem solving/solution space design, process optimization, etc.), and (ii) benchmark/survey/market intelligence (3rd party and internal). PCBI will also act as a talent incubator (identification/recruitment, development and retention) for UBS

The process excellence/optimization team acts as a center of competence for process (re-) design/optimization work across UBS with tools to deliver continuous front-to-back efficiency and lead lean transformations.

Role Description
The role of a Change Agent is fundamental to the success of a Lean transformation on the ground, either within a Team by Team or Value Stream Optimization project. A Change Agent is a "catalyst of change" and works on diverse transformation projects. He/she supports at least one Change Leader and his/her team, and acts as a direct coach to the SMEs and SPOCs within the business area. A Change Agent drives the day-to-day progress of the transformation by ensuring good prioritization, clarifying questions and managing the pace. He/she ensures proper project delivery on time with the right level of impact and quality.

The main activities and responsibilities of this role include but are not limited to:
  • Assess current state conditions across the lenses of Voice of Customer, Process Efficiency, Metrics and Results, Mindsets and Behaviors and Organization and Skills to identify pain points and root causes of inefficiencies
  • Design the future operational state by streamlining processes, setting KPIs and defining new ways of working
  • Ensure sustainability of solution implementation to help deliver lasting change
  • Support cultural change towards a continuous improvement mindset
  • Coach line managers and team members on tools and methods for improving efficiency and effectiveness and deploying future state processes, consistent with the UBS PEX Way


  • Job Requirements
  • 5 to 8 years of line and/or project management experience
  • Good understanding of operational processes within the financial services industry
  • Process optimization experience (Lean and/or Six Sigma knowledge and skills are a plus)
  • Strong analytical, communication and facilitation (workshops) skills
  • Ability to collaborate with all levels within the organization
  • Experience in change programs
  • Fluency in English both oral and written
  • Ability to travel at least 25%


  • About us
    Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

    We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?

    Your team
    .

    Your experience and skills
    .

    What we offer
    Together. That's how we do things. We offer talented people around the world a supportive, stimulating and diverse working environment. We'll value your passion and commitment. And reward your performance.

    Take the next step
    Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.