FO Application Support - iBank

  • 12 ALs
  • Hong Kong
  • Temporary, Full time
  • Robert Walters Hong Kong
  • 10 Sep 17

An international financial institution is now looking for an application support to join their front office team. Successful incumbent should possess good communication skills and high level of english proficiency.

Responsibilities

  • Support Front Office Systems
  • Coordinate with external vendors to channel third line queries and ensure timely resolution.
  • Adhere to ITIL Application Support methodology and follow incident and change management procedures; Manage and trackle production problems;
  • Ensure effective and timely resolution to clients; Report and escalate issues to vendor and development team.
  • Adhere to document procedural standards;
  • Ensure system and process documentation.

Requirements

  • Bachelor Degree in Information Technology / Computer Science
  • Degree in Information Technology or equivalent with more than 10 years working experience
  • Strong client management and interpersonal skills
  • Strong problem solving and communication skills
  • Self-motivated and ability to work with minimal supervision