Digital User Experience Designer - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 25 Sep 16

Digital User Experience Designer - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital User Experience Designer.

Principal responsibilities

  • Responsible for undertaking UX or Visual design activity following user centered design methodology in order to create Best In Class experiences for the Public Websites, Internet Banking, Sharedealing and Mobile including future channels, devices
  • Undertake all aspects of design activity from concept to customer testing to produce deliverables including initial sketches, wireframes, clickable prototypes, hi fi screen designs in line with regional order book and in conjunction with Digital Analysts.
  • Lead UX design activity on small to medium sized projects and contribute to larger.
  • Operate as required across both the manufacture and deployment environment supporting convergence and reuse across Asia pacific
  • Support the multichannel strategy and agent channel where the proposition is internet based and business requirements state this.
  • Undertake design activity to define best in class channel propositions and services following user centered design techniques and industry best practice
  • The role holder is responsible for the definition of the customer experience delivered by the Digital Sales and Servicing journey in Region, integrating the digital journey into a multi-channel journey
  • Support and engage with cross functional and market teams with no direct line responsibility for those individuals
  • You will interact within the Centre of excellent Team itself, Regional Business and Project Teams specifically including Digital Customer Engagement.
  • The jobholder will interact with multiple Retail banking wealth management teams at Global, Regional and Country level in order to ensure the most rapid and efficient development of digital requirements and readiness of the business to adopt.
  • Contribute to digital design activity on digitally led and non-digitally led projects as well


Qualifications
Requirements
  • Design qualifications or equivalent.
  • Experience of User Centred Design methodology and its practical implementation
  • Expert in best practice when designing for the web
  • Skilled in the use of prototyping tools, flash and rich media
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
  • Be innovative with the ability to approach things differently or do different things to deliver goals
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Experience of working with agencies particularly usability testing
  • High levels of resilience and self-motivation
You'll achieve more when you join HSBC.

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