Client Experience Strategy #100337

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Credit Suisse Asia
  • 20 Sep 17

Client Experience Strategy #100337

We Offer
This role will provide in-house experience design capabilities within CS APAC supporting APAC Platform design demands which has direct impact to client experience. The role will contributes towards driving a consistent and high quality client experience and will be reporting to the APAC Platform Strategy & Design head.

The candidate will:

  • Participate in agile development process, interface with the APAC Platform team and development team and provide design options/solutions
  • Improve Client Experience of existing and new applications
  • Demonstrate ability to find alternative solutions
  • Maintain Client Experience guidelines
  • Conduct co-design workshops with clients, stakeholders and developers
  • Validate designs with all stakeholders including clients
  • Gain awareness of competitive services offerings
  • Map existing CS APAC client journeys
  • Need to have awareness and involvement in the overall CS brand strategy

You Offer
  • Ability to work pro-actively and independently and exercise independent judgment and discretion when handling confidential matters
  • Team player with strong influencing and interpersonal skills, ability to work effectively within the team, with cross functional teams and with senior management
  • Great communicator, with excellent project management and presentation skills
  • Exceptional design portfolio
  • Must possess exceptional ability to develop thorough design solutions
  • Ability to lead/guide external agencies
  • Knowledge and experience of design tools and processes
  • Preference for knowledge and experience in prototyping and implementing designs
  • Experience working with development team will be added bonus
  • Wealth Management or other HNW client experience knowledge beneficial