COO - Client Data Services - KYC Case Manager - AVP

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Deutsche Bank APAC
  • 23 Jun 17

COO - Client Data Services - KYC Case Manager - AVP



Operations
Our Operations group provides support for all of Deutsche Bank’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.
We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions.

Position Overview

Client & Data Services (C&DS) comprises of Client On-boarding and Account Maintenance and Reference Data Services (RDS). The group provides operational services across the Global Markets and Corporate Investment Banking clients globally, which enable client business, protect against client lifecycle risk and drive up data standards within the firm.

C&DS play an integral part in the firm’s first line of defence against financial crime, reducing the risk of working with new clients (primarily Know Your Customer (KYC) risk), whilst ensuring client relationships are on-boarded and maintained efficiently. RDS provide a golden source of quality reference data across the Bank, underpinning the firm’s key Regulatory, Control & Governance standards.

Role Purpose:

The case manager will work within client onboarding. They will be responsible for managing the end to end onboarding process for clients across the product spectrum. The individual will be the single point of contact for the business and CDD throughout the on boarding process. It is essential that they have a good KYC background to anticipate and identify issues upfront.

Key Responsibilities:

  • Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues
  • Work collectively with business, CDD teams, AFC and policy to ensure timely onboarding
  • Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification, and resource capacity
  • Prioritising case workload and transparent communication with all stakeholders
  • Acts as a role model in relation to the values and beliefs and manages the function in line with internal policies and guidance and regulatory requirements
  • Drives continuous improvement of people, process and technology
  • Accurate MI reporting
  • Prioritising cases with peers and business

Skills and Qualifications:
  • Relevant experience in Client On-boarding processes and requirements
  • Deep understanding of KYC, AFC, FATCA and other regulatory requirements
  • Excellent team leader, able to work in virtual global teams and a matrix organisation
  • Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organisational, prioritisation, decision-making, and conflict resolution skills
  • Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
  • Open minded, able to share information, knowledge and expertise with peers and team members
  • Degree or equivalent

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.