Associate, Application Support Analyst (Prime Services, Global Execution Services on Cash Equity & Derivatives)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Societe Generale
  • 19 Aug 17

Associate, Application Support Analyst (Prime Services, Global Execution Services on Cash Equity & Derivatives)


Environment

SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia. SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

Mission

Main Responsibilities:

  • Manage users' requests and incidents flows by gathering the information from the different communication channels (trading floor live interaction; mailboxes; phone; other)
  • Monitors systems by using different trading screens. Ensures that these tools are in line with our needs and takes initiatives to improve their efficiency
  • Leads investigations and troubleshoot to resolve problems independently. Formalizes problems and escalates to the next level of support or development team when need be. Engage and improve the Follow-the-Sun model and leverage on our global setup working closely with our European and America offices
  • Seeks feedback on escalated problems in order to follow them up and update the end users. Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC and GTS teams to take into account clients' needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners)
  • Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter
  • Within the Agile DevOpps / feature team model, work closely with multi-functional team member and Design, co-ordinate, install and maintain in-house, vendor applications solutions and exchange gateways
  • Manage and co-ordinate with vendor related issues and software deliveries. Coordinate internal testing and certification with various groups
  • Proactive technical monitoring of systems by using the information system's monitoring tools (ITRS). Ensures that these tools are in line with our needs and takes initiatives to improve their efficiency
  • Engage and improve the Follow-the-Sun model and leverage on our global setup working closely with our London, New York and Bangalore offices


Profile
Profile:

  • Good client management, interpersonal skill
  • Good product knowledge of Equity or Derivatives business workflows
  • Basic understanding of FIX protocol
  • Fluent in speaking and writing in English


Good to have:

  • Capable of working under pressure and stress in a fast-paced environment
  • Basic knowledge SQL, Windows environments
  • Ability to work on own initiative
  • Knowledge on vendor applications (Ullink, ObjectTrading, Fidessa).
  • Basic understanding of AGILE methodology