Application Support Senior Analyst

Application Support Senior Analyst

  • Primary Location: HK,Hong Kong,Hong Kong
  • Other Location: Asia Pacific
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 16061368


Description

Application Support Senior Analyst

Role Description:

Prime Finance is one of the most challenging and potentially rewarding areas to work within Citi Equities and Prime Technology. The application stack consists of a significant number of interwoven applications and components providing functions around trading, funding, locate offering, margining, wire sending, online services, batch processing and reporting for end users internally and externally in many locations across the globe.
The Prime Finance support team looks after Prime Brokerage, Stock Lending and Agency Lending systems with the aim of ensuring high system availability and stability, as well as end-user support. Our business partners cover FO, MO and BO users based in different countries in the region. In order to achieve a high service level standard, it is an important requirement for the team to establish good rapport through frequent interactions with other technology teams like development and system administration teams which also have footprint in China and many other locations globally.
The role entails working in a team based in Hong Kong, resolving daily system issues and handling user queries promptly, improvising effective temporary workaround solutions, devising strategic long term permanent fixes, making sure all issues are well followed up, reviewing and implementing adequate automation/monitoring, taking ownership in driving potential service improvement around stability, efficiency and effectiveness in the region as well as globally.
The successful candidate will be working closely with his/her team members in Hong Kong as well as India in the region and reporting to the APAC Regional Prime Finance Support Lead. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and other technical teams at all levels. The successful candidate is expected to provide hands-on technical support and would be working with our peer teams in Europe and North America to provide seamless support to our applications globally under follow-the-sun support model. In addition, he/she needs to be good team player who possesses good multi-tasking skills, be able to cope with high pressure well and consistently deliver high level service standard.

Qualifications

Role Description:

Prime Finance is one of the most challenging and potentially rewarding areas to work within Citi Equities and Prime Technology. The application stack consists of a significant number of interwoven applications and components providing functions around trading, funding, locate offering, margining, wire sending, online services, batch processing and reporting for end users internally and externally in many locations across the globe.
The Prime Finance support team looks after Prime Brokerage, Stock Lending and Agency Lending systems with the aim of ensuring high system availability and stability, as well as end-user support. Our business partners cover FO, MO and BO users based in different countries in the region. In order to achieve a high service level standard, it is an important requirement for the team to establish good rapport through frequent interactions with other technology teams like development and system administration teams which also have footprint in China and many other locations globally.
The role entails working in a team based in Hong Kong, resolving daily system issues and handling user queries promptly, improvising effective temporary workaround solutions, devising strategic long term permanent fixes, making sure all issues are well followed up, reviewing and implementing adequate automation/monitoring, taking ownership in driving potential service improvement around stability, efficiency and effectiveness in the region as well as globally.
The successful candidate will be working closely with his/her team members in Hong Kong as well as India in the region and reporting to the APAC Regional Prime Finance Support Lead. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and other technical teams at all levels. The successful candidate is expected to provide hands-on technical support and would be working with our peer teams in Europe and North America to provide seamless support to our applications globally under follow-the-sun support model. In addition, he/she needs to be good team player who possesses good multi-tasking skills, be able to cope with high pressure well and consistently deliver high level service standard.