Technical Client Service

  • negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • MSCI Inc.
  • 30 Aug 16

We are currently seeking a Technical Client Service member to join our Technical Client Service Organization in Shanghai, China.

ABOUT MSCI

 

For more than 40 years, MSCI’s research-based indexes and analytics have helped the world’s leading investors build and manage better portfolios.  Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research.

 

Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research. 

 

MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking.

 

For more information, visit us at www.msci.com.

 

We are currently seeking a Technical Client Service member to join our Technical Client Service Organization in Shanghai, China.

 

POSITION OVERVIEW:

 

Technical Client Services is a team in our high profile and dynamic client facing support and consulting group of MSCI. The team is broadly involved with pre-sales consulting, implementation and post-sales technical support across our entire risk management product set.   Members of this team work with our Consulting and Account Manager groups to implement our products in both an ASP and Behind the Firewall deployments, and operate as an escalation group from our front-line Client Service teams for ongoing support; this work is done remotely and when necessary on site.

 

RESPONSIBILITIES:

 

  • Work with a team of technical analysts and provide support via phone, email and ticket tracking system
  • Monitor alerts , status of servers, jobs execution in Unix/Linux and Windows environment
  • Primarily coordinates with various IT teams and Consultants in monitoring, identifying and resolving client issues/requests
  • Converting and loading client portfolios in the application
  • Proactively implementing custom/workaround solutions to meet client expectations
  • Conducting product API demos and presenting analytical coding directly to prospects
  • Training prospects during the trial phase on the technical side and educating prospects on how they can utilize MSCI Risk and Performance tools to meet their business requirements
  • Provide technical assistance and training to technical analysts at client side
  • Liaison/Training with backup teams in other geographical locations to provide continuity of service in the event of local issues

 

 

DESIRED EXPERIENCE AND QUALIFICATIONS:

 

  • Must have a Bachelor's Degree in Computer Science, Engineering, and other related courses, with more than 7 years of experience in an Operations support role.
  • Experience in Incident and Escalation Management.
  • Excellent communication skills with experience in both internal & external client communications.
  • Strong analytical and problem solving decision making skills.
  • Knowledge and experience in supporting clients on hosted web solutions is required.
  • Knowledge and experience in Java, .NET, SQL, RDBMS technologies.
  • Knowledge in scripting and batching languages, to include at least one of the following (Perl, VBA, WSH/vbScript )
  • Familiar with analyzing log files and experience with Splunk (a strong plus)
  • Additional qualifications in CFA (US) and/or FRM would be a plus, for candidates looking for rapid career development.

 

 

Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

 

To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

 

 

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.