Manager, CSG

  • Negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Standard Chartered Bank China
  • 16 Jun 17

Please view Job Description for details.

Key Responsibilities/Challenges:
*Proactively anticipates clients needs and takes action
*Use clear and appropriate communication skills and face to face
*Makes proactive calls and visits to clients to improve utilization of
facilities, increase transaction volume, up/cross sell products and
service and identify opportunities for channels and business referrals
*Engage RMs, Product and Operations Partners for inpurt to client service
issues, plans and reviews
*Timely and appropriate response
*Coordinates and leverages client and bank global network to deliver an
effective solution
*Balance Client needs and workload
*Identifies and communicates work plan and escalates potential issues
*Works independently, taking ownership of issues and escalates as
required to appropriate party
*Complies with laid out policies and procedures, maintains the Bank's

Qualifications & Skills
*BA degree
*3-4 years experience of Customer Service in Bank
*Experience in Trade products is more preferable
*Fluent English in both spoken and written skills

Key Roles and Responsibilities

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Qualifications and Skills

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Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.