Lead Application Support
- Location: Shanghai, Shanghai Shi, China
- Salary: Negotiable
- Job Type: Full time
Please view Job Description for details.Job Description:
*Lead production service support sub stream in managing multiple country specific applications. for compliance with the Group Policy & Procedures for Technology Operations including Service Level, Incident, Change and Risk Management.
*Support BAU functions on ad-hoc business query and issues of country specific production system, whenever necessary.
*Handle incidents of related production system and to follow up the production fix.
*Discuss the change requests with Business and ensure the changes are properly deployed into production.
*Assist in vendor management and drive quality improvement plans.
Incident Handling/Production fix
*To resume the production service if there is any outages
*To conduct the root cause analysis and to identify the permanent solution
*To perform testing against the fix and perform impact analysis before applying the fix
*To ensure a stable and reliable production environment for the applications in support scope (measured by SLA)
*To discuss new requirements with Business due to operational or regulatory needs
*To estimate effort and cost and recommend the justification to-do or not-to-do
*To work out plan and schedule for the change
*To work with Group Team and country stakeholders to assess and manage interdependencies
Business, Vendors & Regulator Relationship Management
*To facilitate interactive and effective business communication
*To manage vendors to work according to the contract terms
*To engage local regulators if necessary
*Conduct the KCSA exercise per defined frequency
*Escalate the issue/risks identified and propose mitigation actions
*Track the progress of the risk mitigation actions until closure
Qualifications & Skills
*6-7 years of IT and application support experience as a senior technology professional, preference in banking industry.
*Familiar with Windows and Linux and relate scripts, configurations, etc., and Database develop and maintain for Oracle and MS SQL
*Familiar with development Tools such as Java, PHP, or .NET
*System Development and Project Management experience is plus
*Strong Knowledge of application support methodology to manage the maintenance of complex IT systems, related infrastructure and business change initiatives
*Prior experience in servicing the information technology needs is strongly preferred
*Strong business acumen to understand business impact and risks in the Banking environment
*Excellent communicator able to work at all levels
*Strong sense of BAU prioritization
*Ability to forward plan and analyze interdependencies
*Must be a self-starter with excellent service attitude
*Analytical and be able to apply disciplined approach in delivery
*Able to lead and motivate people
*Customer oriented & focused
*Strong proficiency in spoken and written in English, proficiency in spoken and written in Chinese strong preferred
Key Roles and Responsibilities
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Qualifications and Skills
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Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.