Infrastructure Technical Specialist-[C13-VP] 253203

  • Competitive
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Citi China Company Limited 花旗中国
  • 19 Sep 17

Infrastructure Technical Specialist-[C13-VP] 253203

  • Primary Location: China,Shanghai,Shanghai
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17062447


Job Function and Scope
  • Team leader of China System Operations-Wintel team.
  • Managing End User Service as user interface for country CTI problem management. Coordinating all CTI platforms and ensuring timely and adequate support delivered to end-user and fulfilling SLA.
  • Wintel system operations.
  • Service including infrastructure platform and business application operations.
  • Project delivery.
  • Scope covering whole China.
Duties & Responsibilities
(a) Planning
  • Wintel/End User Service resource planning.
  • System capacity planning.
(b) Coordinating/Liaison
  • Liaison to Citigroup regional operations team.
  • Coworks with CTI China platforms.
  • Interface to end user on problem management.
  • Update on business SLA execution.
  • Coordinating application development team.
(c) Execution
  • BAU operations including, process/procedure update, compliance (e.g. RCSA).
  • Wintel/Unix system change management.
  • Attend regional conference call and work with regional team to rollout global and regional initiatives. Ensure all China Wintel/Unix devices are compliance to Citigroup standard.
  • MER operations and access control.
  • VTM handling.
  • COB execution.
  • SLA performance review and reporting.
  • End User Service operations. Problem management, reporting and escalation. Knowledge base buildup. Evaluating End User Service service level, engineer performance.
  • Assets management
(d) Progress Reporting
  • Regular KPI reporting.
  • Weekly and monthly Wintel operations report.
  • Escalating critical pending issue including unsolved service failure.


  • Sound university degree on technology or engineering, M.Sc.
  • Intensive understanding and experienced in ITIL.
  • 5-8Y+ famous MNC IT Manager experience, key player & doer.
  • Experience in audit, compliance, ISO certification
  • Solid knowledge and experience on IT system, both h/w & s/w. Wintel knowledge is a must. Datacenter OPS experience is a plus.
  • Skill set on resource management both internally and external vendor team.
  • Good command of English in both oral and written
  • Mature, responsible, hardworking, self motivated, self-discipline and teamwork
  • Adept communication skill, firm and persistent personality, faster learner and ability of working under pressure