Newly created IT Supervisor role based in Shanghai!
At the Commonwealth Bank of Australia (CommBank), we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.
Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
The IT & Services Support Team in Asia, provide 1 st operational business support for Institutional Banking & Markets front office trading environment across the Asia region. CommBank have primary offices in Singapore, Tokyo, Hong Kong and China.
As the IT Supervisor, you are responsible for the Shanghai Branch:
IT delivery, incident management and End user support including desktop and telephony for the Branch
The effective management of the Branch IT rooms and configuration of all equipment
Ensuring that the Branch always complies with internal and external IT policies
Managing relationship with Branch regulators in relation to any IT relevant matter
Manage change practice to deliver modifications to regulatory reporting
Manage relationships with technology, software, and security vendors
Work with key business stakeholders to review, refine and improve the engagement model ensuring that the service is meeting the needs of our business customer and identifying process and service improvement.
Regularly review existing support offerings/contracts from Third Party suppliers
Provide reports to agreed schedule or on request, including operational report, capacity management, and performance reports.
Developing required standards, Standard Operating Procedures and guidelines applicable to ensure effective and efficient use of IT in full respect of regulator and CBA group policies
Developing new configuration and standards to meet evolving business needs across all branch relevant technology
Who you are:
At least 5 years’ experience in IT relevant domain
Has successfully managed an IT room for over 3 years
Master network management and Information Security investigate and resolve network related problems
Master Windows OS and have understanding of other OS (such as UNIX)
Master Office & Office Automation
Experience in assisting users in using Core Application
Proven Experience in developing new configuration (Network, Security, OS) to meet new business requirements
Good communication skill and fluency in English both written and verbal
Good management, Standard Operating Procedure definition and Technical writing skill
Relevant IT Certification
We value you and won't leave you hanging. Our advertising closes 25 June 2017 but expect to hear from us within a week of the closing date. Best of luck!
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