Senior Acquisition Strategy Manager – Consumer Loans Maternity Cover

Senior Acquisition Strategy Manager – Consumer Loans Maternity Cover

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Associate's Degree/College Diploma
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 16055680


Description

As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years. Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers.

STRATEGIC INTENT

  • The Consumer Loans team comprises of Product management, Acquisition Strategy, Customer Engagement & Retention and oversight of sourcing relevant Digital Partnerships. The team is responsible for overall P&L management, delivering sustainable profitable growth.
  • This role is responsible for the development, thought leadership and strategy development for Citi Loans acquisition, optimising product and pricing mix, to achieve both new account and specific early profitability targets. Optimising the Risk, Acceptance and Technology framework to ensure Acquisition Direct Marketing team can maximise new accounts through campaign delivery.


ACCOUNTABILITIES

  • Work collaboratively with Digital Sales team to launch competitive acquisition offers within pricing guardrails agreed with Product & Pricing Lead.
  • Review monthly Through The Door (TTD) reporting to;
    • Analyse TTD customer profiles by offer type
    • Identify opportunities and drive initiatives to improve approval rates and reduce cancellation rates
    • Identify opportunities and drive initiatives to improve A/B/C mix against benchmarks
  • Lead quarterly acquisition offer profitability reviews with DM and Digital Sales team, identify metrics for improvement and provide timely recommendations for any changes to market offers
  • Work closely with the Digital Sales team to track acquisition drivers (volume/balances) and expenses against plan & OL
  • Work closely with the Digital Sales team to identify opportunities for volume and revenue growth
  • Consistently track competitor activity and provide recommendations on required changes to offers to ensure sustainable & profitable NTB volumes
  • Lead process improvement & innovation across Acceptance to improve customer satisfaction and business profitability
  • Provide timely guidance to CrOps on volume targets to assist in capacity planning
  • Ensure product and marketing teams are in compliance with internal controls to reduce operational risk and compliance with policies.
  • Ensure Citiphone/Telesales are briefed on items related to Product which impact customer experience.
  • Work with the broader CL team and cross franchise teams to identify opportunities for CL
  • Assess relevancy of digital partners identified by the Partnerships Manager and work together to formulate commercially viable arrangements
*LI-W

Qualifications

KEY COMPETENCY REQUIREMENTS
  • Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions.
  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals.
  • Business Focus - Demonstrate understanding of the business and its customers. Consistently look for opportunities to improve expense management and business performance. 
  • Communicates Effectively - Communicate clearly and concisely, with impact and credibility using appropriate language, style and terminology.
  • Leads Change and Innovation - Identify organisational requirements for future success and engage in those activities that facilitate the required degree of innovation and change.
  • Market, Sales and Customer Focus - Create and seize opportunities that provide superior returns for shareholders and make customers and their needs a primary focus.  Work to reinforce a market, sales and customer focus.
  • Operational Execution - Stay up to date with financial and operational drivers.  Be personally accountable for own performance and act with a sense of urgency to address issues and take advantage of opportunities. Immediate access to key financial and operational data.
QUALIFICATIONS REQUIRED
  • Strong numeracy and analytical skills. P&L management experience would be an advantage.
  • Business or Marketing degree.
  • 5-7 years experience in Financial Services/Consumer Lending preferred.
Proven stakeholder management and strong leadership skills.