• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 19 Sep 17

Data Capability Process & Delivery Specialist

Data Capability Process & Delivery Specialist

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Decision Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17053742


Citi is more than a global financial services company. It's an engine for progress. Join us, and you'll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.

We've built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.

Strategic Intent

Data Capability is a strategic transformational team within the Decision Management (DM) department tasked with developing innovative capabilities for core Decision Management functions and in the process will have a bank wide product impact.  Core responsibilities will include:
  • Strong data governance, tenacity to drive consistent definition and quality across the bank and region.  Understanding of the regulatory and legal constrains under which we have to manage Citi data

  • To leverage systems and data sources to maximize our marketing and decision making effectiveness.  Actively working on data enrichment and enhancement processes both locally and regionally

  • Project support for Quarterly releases and Partner migrations / deployments, concentrating on streamlining the project deliverables into the existing BAU DM processes
  • Comprehensive understanding of our campaign management framework and marketing related analytics to help leverage tools and data assets developed locally and in region
  • Working with different parts of the business to drive novel uses of data to optimise and drive relevant communications, develop of reporting, tracking and tracing every interaction we have with customers to ensure that customers receive the most relevant communications based on the latest atomic information available

  • Working with Compliance, Control and Risk Management teams to ensure adherence to all Citi policies as it pertains to DM activity
  • Offline databases: Support access databases in the interim and provide a solution to transition to online system functionality or a multi-person support model alleviating single person dependency
  • Entitlements Governance: Manage the entitlements governance framework within the Decision Management team to ensure adherence across multiple applications / infrastructures.  This component also includes the deployment of security matrices in line with the framework:
  • EDW - DataWareHouse
  • Campaign Palette - COPS / ECRM
  • Host Interface - Eclipse
  • Wintel - LAN
  • Unix - SAS Server / External delivery SFTP (Secure File Transfer Protocols)
  • Process and Procedures (PnP): Manage the PnP governance framework within the Decision Management team to ensure monthly change management releases are adhered to
  • SAS Server Governance: Manage the usage governance framework within the Decision Management team to ensure infra capacity is aligned to usage
  • Release Management: Represent Decision Management on Consumer Technology Release Management Working Group to ensure COPS / EDW content is adequately managed for the associated releases.  This should cover all governance tasks related to the release along with the tactical review of the central test team test cases in line with local requirements.
  • Scheduled Jobs: Own and monitor the execution of Data Capability data layer assets to proactively manage availability and quality for Decision Management / Stakeholder activity
  • Asset registration and Governance: Ensure all Decision Management assets are registered with full ownership metrics attached
  • Asset dependency mapping: Put in place an asset tree hierarchy to maximise Decision Managements insight to team level data dependencies.  This should enable critical path failure points and associated remediations required


Key Skill Requirements
  • Proven technical understanding of complex technology and systems
  • Strong stakeholder management skills
  • Ability to write and execute test cases
  • Analysis and planning skills
  • Good Financial Service business understanding
  • Strong communication skills
  • Self-starter
  • Stakeholder Management
  • Data Governance Methodologies and Risk Assessment
  • Strong Business Product and Process understanding
  • Impact analysis
  • Drive Customer Satisfaction metrics through Data Integrity
  • Strong Management Reporting skills
Technical Competencies
  • Data modelling for data warehouses and data marts
  • Understanding of Host System topologies and their downstream data feeds to DWH
  • Understanding of ETL Processes
  • Analytics Tools - SAS EG, Tableau, other
  • Programming - Strong SQL, SAS, Big Data - Python, R etc
  • Strong MS Excel / MS Access and MS Project skills to facilitate task management and Management Reporting
  • Project management
  • JIRA
  • Understanding of AI / Machine Learning methodologies a nice to have
Behavioral Competencies
  • Accountability - Takes accountability delivers outcomes
  • Quality - Drives a quality culture in the team where substandard outputs or processes are not acceptable
  • Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions
  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals
  • Business Focus - Demonstrates an understanding of the business and its customers
  • Develops self and others - Facilitates improved performance by effectively assimilating new employees, and giving advice and guidance, planning development activities
  • Communicates Effectively - Communicates in a way that is clear, concise and easily understood with impact and credibility
  • Leads Change and Innovation - Identifying the organizational requirements for future success and engaging in those activities
  • Leadership Disposition - Demonstrates qualities expected of shared leadership. Inspires confidence and trust in others
  • Leverages Diversity - Creates and maintains an environment that enables everyone to contribute to their full potential
  • Manages own Performance - Takes responsibility for managing own performance by actively seeking development and feedback, and providing constructive feedback to others
  • Market, Sales and Customer Focus - Creates and seizing opportunities that provide superior returns for shareholders
When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

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