Cloud Support Engineer - Big Data

  • Location: Sydney, New South Wales, Australia
  • Salary: Competitive
  • Job Type: Full time

Cloud Support Engineer - Big Data

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in the BigData space and directly with the engineering teams within Amazon developing these new capabilities.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2, Elastic Map Reduce and RedShift. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

We are seeking Devops Support Engineers with an affinity for big-data tools.

Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. These may vary from customers attempting to use our systems for the first time, all the way up to large scale enterprise customers processing and transforming billions of data records per day with use cases spanning multiple industries.
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers' technical support experience
• Write tutorials, how-to videos, and other technical articles for the customer community
• Work on critical, highly complex customer problems that may span multiple AWS services

What do we like about working at AWS Support?
https://www.youtube.com/watch?v=ha2nv6lBK2o


Basic Qualifications
• Strong Linux system administrator skills
• Excellent knowledge of Hadoop architecture and administration and support
• Proficient in on of the following: Map-Reduce, Zookeeper, HBASE, HDFS, Pig or Hive,
• Python, and shell scripting; experience with Chef a plus.
• Expert understanding of ETL principles and how to apply them within Hadoop
• Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP (Object Oriented Programming experience)
• Experienced with linux system monitoring and analysis
• Good understanding of distributed computing environments
• Excellent oral and written communication skills
• Customer service experience / strong customer focus
• Strong multi-tasking skills
• Strong analysis and troubleshooting skills and experience
• Self-starter who is excited about learning new technology
• Networking (DNS, TCP/IP)
• Databases (MySQL, Oracle, MSSQL)
• Exposure to Virtualization (VMware, Xen, Hypervisor)
• Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
• Exposure to security concepts / best practices
• Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
• Experience managing full application stacks from the OS up through custom applications
• Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.

Preferred Qualifications
• Exposure to Virtualization (VMware, Xen, Hypervisor)
• Exposure to Cloud computing
• Exposure to security concepts / best practices
• Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
• Experience managing full application stacks from the OS up through custom applications

we pioneer

We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.