• Competitive
  • Melbourne, Victoria, Australia
  • Contract, Full time
  • Bluefin Resources
  • 20 Sep 17

Voice Services Engineer

Skills / Experience
  • 5-7 Years' experience in supporting and Enterprise Voice environment including contact centre and corporate voice systems
  • A proactive approach to service delivery, service management and project management
  • Previous experience in a large customer service/outsourced services environment with an understanding of the importance of service level agreements
  • Solid experience working in Contact Centres and Telecommunication organisation with significant experience in data and voice network services and CTI services
  • Demonstrated capability in the delivery of Voice and Contact Centre services to customers/users
  • Project management, coordination and administration experience with a demonstrated capability of meeting tight deadlines.
  • Exceptional interpersonal and communication skills including the ability to motivate educate and drive people to achieve desired outcomes.
  • An ability to work with a broad range of people from both a technical and business background.
  • Experience in managing multiple stakeholders (technical and business) and proven capability in driving stakeholders, service partners and vendors to agreed service targets.
  • Highly organized, good project management skills
  • Strong customer focus approach to IT delivery
  • Strong ability of advocate technology and best practices

Key Measures of the role
  • Downtime targets met
  • Major incident targets met
  • Change management targets met
  • Service request targets met
  • Feedback from Project management
  • Project time frames met
  • Business/Customer feedback - engagement
  • Identification of improvement initiatives
  • Demonstrable improvement in
  • Queue management
  • Data folders and information housing.

If you are interested in the position, contact PHILIP at 03 8330 5016

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  • SpecialtiesTechnology, Risk, Compliance & Audit, Data Analytics, Project Services & Change Management, Sales / Pre Sales, Digital, Marketing, Product & Communications, Wealth Management & Insurance, Banking & Finance, Market Research, Taxation, Actuarial
  • Websitewww.bluefinresources.com.au
  • IndustryStaffing and Recruiting
  • TypePrivately Held
  • HeadquartersLevel 40 Australia Square 264-278 George Street Sydney, NSW 2000 Australia
  • Company Size11-50 employees
  • Founded2003